Customer Service Representative at Kartel

Kartel is a leading brand of backup power systems including Inverters, Solar Panels, UPS, Solar Charge Controllers, Deep Cycle batteries etc. Our products are recognized worldwide for their resilient quality and reliability for a wide range of domestic and commercial applications.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Qualifications

• Interested candidates should possess a Bachelor's Degree with at least 1 year experience.

Salary
N70,000 - N90,000 / Month.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline 27th June, 2023.