Customer Service Representative (Graduate Trainee) at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Graduate Trainee)

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking enthusiastic and motivated Graduate Trainees to join our Customer Service team.
• As a Customer Service Representative, you will be trained to provide exceptional support to our customers, addressing inquiries and resolving issues promptly while upholding our commitment to customer satisfaction.

Responsibilities

• Participate in a comprehensive training program to learn about our products, services, and customer service protocols.
• Maintain up-to-date knowledge of company policies, procedures, and product offerings.
• Collaborate with team members to identify areas for process improvement and contribute to enhancing the customer experience.
• Document customer interactions in the CRM system, ensuring accurate record-keeping.
• Attend team meetings and training sessions as required to improve skills and knowledge.
• Assist customers via phone, email, or live chat, addressing their inquiries and providing accurate information.
• Resolve customer complaints in a professional manner, ensuring customer satisfaction and loyalty.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Previous customer service experience is a plus, but not required.

Benefits

• A structured training program to develop your skills in customer service.
• Opportunities for career growth and advancement within the company.
• A dynamic and supportive work environment.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 30th November, 2024.