Customer Service / Social Media & Event Coordinator at Eden Forever Christmas Decorators

At Eden Forever Decor, we specializein creating memorable Christmas experiences that light up homes, businesses, and communities. Their work blends creativity, elegance, and professionalism to deliver festive moments that leave lasting impressions. Joining us means being part of a vibrant and collaborative team where your skills in customer service, social media, and event coordination directly bring joy to clients. As the company expands, this role offers the chance to grow while making the holiday season unforgettable for many.

We are recruiting to fill the position below:

Job Title: Customer Service / Social Media & Event Coordinator

Location: Lekki Phase 1, Lagos

Role Summary

• We are looking for a Customer Service / Social Media & Event Coordinator who will be the friendly voice of the brand, manage customer interactions, and drive online engagement.
• You will also play a key role in organizing festive events and activations that showcase our client’s unique decorations.

Key Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and social media.
• Collect customer feedback and ensure a positive client experience.
• Work with the operations team to ensure timely communication and project updates.
• Prepare simple weekly reports on inquiries, bookings, and social engagement.
• Manage social media pages, post engaging content, and respond to comments/messages.
• Coordinate small events, activations, and brand showcases.

KPIs

• Responsiveness: Respond to all customer inquiries within agreed timelines.
• Conversion: Ensure at least 25% of inquiries convert to bookings.
• Event Success: Deliver events with at least 90% of planned attendance.
• Customer Satisfaction: Maintain at least 90% positive feedback.
• Engagement: Achieve steady monthly growth in followers and interactions.

Requirements

• Bachelor's Degree. in Communications, Marketing, Business, or related field.
• Hands-on experience with Instagram, TikTok, and Canva (basic content creation).
• Organized, creative, and able to multitask under pressure during the festive season.
• 2+ years’ experience in customer service, social media, or event coordination.
• Strong written and verbal communication skills.

Salary
N200,000 Monthly.

How to Apply
Interested and qualified candidates should send their resume and cover letter to: [email protected] using the job title as the subject of the email

Application Deadline 1st October, 2025.