Hewlett Packard (HP) - Engineering experiences that amaze. We create technology with a purpose:
to make life better for everyone, everywhere. Keep Reinventing.
Job Title: Customer Support Manager
Job description
In
the highly competitive PC and Printer market where after sales support
excellence is a major sales differentiator, Customer Services and
Support (CSS) EMEA develops, manages and supplies Warranty and Services
Support Services to HP Inc. EMEA Customers by delivering a superior
Customer Experience at a competitive cost.
Services and Support
is delivered through the channel (distributors, retailers or Service One
partners) or by HP Suppliers. Customers can contact HP directly through
the HP Contact Centre or go directly to a repair partner. Alternatively
customers can get indirect support by going through retailers or
distributors.
A fundamental objective is to support the sales
team to grow service and hardware sales through excellent service and
support delivery.
Responsibilities
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