Jobs > Recruitment / Consulting Company > Customer Support Representative at ForexTime

Customer Support Representative at ForexTime

Mar 26, 2020, 6:33 PM

ForexTime (FXTM) - We provide you with the environment and conditions that you need to develop in your area of expertise, whether you are a young individual at the beginning of your career, or an experienced professional seeking to move forward.


We are recruiting to fill the position below:

 

Job Title: Customer Support Representative

Location: Lagos
Job type: Full time


Responsibilities and Duties

  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with complaints of a varying nature promptly and effectively;
  • Provide support and troubleshooting on MetaTrader platforms;
  • Liaise with all departments to resolve issues;
  • Liaise with the Compliance Officer regarding complaints and approval of accounts;
  • Assist clients worldwide through a live support
  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
  • Demonstrate impeccable telephone etiquette and management
  • Provide all relevant information to clients regarding documents and materials for becoming a client.


Requirements
  • Excellent knowledge of English language; knowledge of any other language will be considered as an advantage
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Higher education in Economics or a related field;
  • Previous experience in a similar position will be considered an advantage
  • Knowledge of MetaTrader platforms will be considered an advantage.



Benefit
The successful candidate will receive a competitive remuneration package.


 


How to Apply
Interested and qualified candidates should:
Click here to apply

Note: All applications will be treated confidentially.

Similar Jobs

Human Resource Officer at Westforte Global Nigeria Limited

Project Manager at Westforte Global Nigeria Limited

Procurement Officer at Tijmaf Innovation Services

Safety Officer at Tijmaf Innovation Services

Production Executive at Oaklands and Johnson

Investment Executive at Oxford Group

Marketing Manager at Oxford Group

Marketing Executive at Oxford Group

Current Job Openings at Olman Business Solutions (OBS) Limited

Ongoing recruitment at Popham Walter Odusote (PWO)


Subscribe to Free Job Alerts!

Being aware and applying for jobs on time increases your chances of getting a job. Information is key. Subscribe to our free job alerts

Enter your email below and click subscribe.


Recruitment / Consulting Company 
OND / HND / BSC Holders Lagos State Economics ForexTime