Jobs

Direct Sales Agents (DSA) in a Reputable Bank

Michael Stevens Consulting - Our client in the Banking sector, is recruiting suitable candidates to fill the position below:

Job Title: Direct Sales Agent (DSA)

Locations: Victoria Island, Apapa, and Yaba - Lagos
Employment Type: Contract

About the Position

As a Direct Sales Agent you will help customers get the most from their money, make the right choices and make their money work for them. You would also be the number one resource for customers to get advice on their account.
Speaking with customers would also be a large part of your day to day work either over the phone or face to face.
You would set up a meeting with them, discuss their financial needs and details and keep records, negotiate and keep your customers well informed and advised at all times.

Job Role and Description
As a Direct Sales Agent, you will be responsible for opening new accounts and follow-up on outstanding documentation. All other related responsibilities include:

Update and follow up on returned cheques every morning.
Responsible for the provision and safe keeping of customers’ information and files.
Mobilization of Cheap funds e.g. Savings and current account.
Cash pick up from the customer for deposit into their account.
Follow up on customer’s requests such as pay in cheques, collect cash, process drafts, process transactions, etc
Update new deposits and new accounts on the system daily.
Any other duties as assigned by Supervisor.

Key Performance Measures

Deposit Base volume (%)
Cost of funds
Complete and accurate documentation for savings and current accounts
Error free processing

Personality Traits / Skills and Competency Requirements

OND, HND or B.Sc with 2 years sales working experience and not more than 35 years old.
Good interpersonal skills.
Maturity, confidence (complimented by humility), Poise and presence, sense of humour and emotional stability.
Good marketing / selling and negotiation skills.
Good in PC skills.
Knowledge of operating environment and major business transaction dynamics as they relate to the business location.
Good customer relations and service excellence skills.
Report writing and presentation skills.
High level of confidence and integrity.
Must possess a good personality to enable him / her relate well with people. Must be patient and self-drive.
Knowledge of basic banking operations and processes / product knowledge.
Fair understanding of banking regulations.
Fair written and oral communication skills.
Knowledge of the Bank’s products and services.