Dispatch Officer - Lubricants at Eterna Plc

⏲ Apr 8, 2023, 11:48 AM
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Eterna Plc is a quoted Public Limited Integrated Energy Company engaging in the Manufacturing and Sale of Lubricating Oils; Importation and Bulk / Retail sale of Petroleum Products including PMS, AGO, LPFO, Base Oils, Bitumen; Export of Lubricants / Fuels, Bunkering, Gas Distribution and Marketing (LPG and NG); Offshore and Onshore oil services; Gas Processing; Equipment supply services and other Engineering and Technical Services for the Energy Industry.

We are recruiting to fill the position of:

Job Title: Dispatch Officer - Lubricants

Location: Lagos

About the job

Daily Monitoring of planned deliveries versus actual transactions achieved.
Ensuring effective distribution of products across all warehouses to help sustain non-stock out of products.
Follow up on all lubricant load out to ascertain that all products advised are loaded accordingly.
Tracking and analyzing of lubricant open orders for all warehouses ensuring that all planned deliverables are achieved and escalate any challenges that may hinder fulfillment.
Processing of customer orders and ensuring delivery is fulfilled.
Providing top-notch customer service and keeping good lines of communication open with all customers regarding their orders.
Coordinating with the warehouse team regarding critical product replenishment to enable stock availability real time and ease for sales team to place orders.
Escalate any issues to relevant parties regarding service failure, delay in shipments, product unavailability and customer concerns.
Daily communication to logistics team to ensure that trucks are made available to ship customer orders on a timely basis.
Inventory level tracking to ensure that all fast-moving products are readily available.
Communicate with the production team on low stock requiring blend and follow up to ensure they are achieved as advised.
Prepare weekly report on production planned and achieved, analyzing gaps that deter blend fulfilment.