DKT International is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention. DKT International is one of the largest private providers of family planning and reproductive health products and services in the developing world. We have a challenging and inspirational mission to improve the family planning and HIV/AIDS prevention in Nigeria through social marketing and promotion and distribution of our products. We are looking for smart, dynamic and committed individuals to fill the vacant position below: Job Title: Marketing and Customer Experience Manager Location: Lagos Detailed Description DKT Nigeria is looking for an experienced Marketing and Customer Experience Manager to lead its newly created customer service brand. DKTs’ current portfolio of brands includes contraceptives products and services. Product brands includes Fiesta & Kiss condoms, Levofem oral contraceptives, Postpill emergency contraceptives, Lydia IUDs and DKT Press 3 three- month contraceptive injections. Service brand includes a network of trained doctors, nurses and other health providers who regularly stock and dispense our products. These brands are advertised to consumers within the scope and limits of consumer and ethical advertising protocols. DKT’S customer service brand elements include a dedicated youth friendly website, toll free customer care center with in-bound and outbound phone call and mobile text messages, webchat and a “clinic finder” app. Role of customer care brand is to connect all DKT products and services directly to consumers by advertising & promoting all brand elements to increase use of DKT products and services. This position is located in Lagos. Responsibilities
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