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E-commerce Operations Officer at BrandCo Nigeria Limited

BrandCo's core focus is to identify high-street brands that appeal to the urban African consumer and offer these through world class retail experiences. We take time to understand a brand's offering and how it can be tailored to consumer's shopping habits and preferences in our target markets.

We are recruiting to fill the position below:



Job Title: E-commerce Operations Officer

Location: Lagos
Industry: Retail


  • Act as the daily point of contact for e-commerce customer related queries; answering the phone and email enquiries, responding to chats, and resolving complaints in an efficient and timely manner.
  • Manage the processing of online order to order fulfilment, including returns and exchange and logistics.
  • Initiate stock transfer requests between stores using 3rd party logistics companies.
  • Interface with the Buying & Merchandising Team to identify available products e.g. high-volume products or low selling products to promote sales.
  • Provide all necessary information to customers on the use of the Company’s current and upcoming products
  • Ensure customer satisfaction through professional communication
  • Liaise with other departments when required to escalate and resolve customer related issues
  • Conduct customer analytics and share insights with the Marketing & Buying Team on potential opportunities.
  • Monitor Wallet Levels with 3rd party logistics companies and request reports where necessary.
  • Report on sales and analyse best-selling products, colours and sizes, forecast accordingly and make replenishment recommendations.

Requirements & Qualifications

  • Bachelor's Degree in Business Management / Sales / Marketing or any related field.
  • 1 - 2 years related experience in a structured business environment.
  • Strong communication skills in English language, both written and spoken.
  • Strong analytical, problem-solving and time management skills.
  • Ability to pay attention to minute details.
  • Working knowledge and experience of E-commerce platform e.g Shopify.
  • Goal-oriented, service-oriented and customer-centric.



How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of mail


Application Deadline  22nd October, 2021.

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