Enterprise Key Account Manager at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Enterprise Key Account Manager

Job Identification: 601
Locations: Abuja and Lagos
Job Schedule: Full time

About the Job

• The role holder is required to acquire and retain more corporate customers and increase revenue for the business.

Responsibilities
Implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment:

• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Encourage and develop opportunities to have Airtel presence in all Corporate Organizations in your sector
• Create exceptional opportunities to sell special products like E1 PRI, Data Centre Services and Smart Advertising in the sector
• Grow (upsell/cross-sell) the usage of corporate products in the allocated sector
• Create opportunities to run presentations of Airtel Corporate products to sector of assignment
• Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth. 

Evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement:

• Drive the sale and activation of the above products across the sector.
• Maintain and manage database of all corporate customers in your sector
• Update the top 20 accounts KPI dashboard weekly to effectively access Airtel’s RMS.

Analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures:

• Monitor the activities of competition and develop or recommend counter measures to win competition.
• Report various CUG packages by competition and customers special promotional activities

Day to day management of all customer’s concerns and enquires:

• Develop a good relationship management process with both existing accounts and prospective customers.
• Liaise with support teams to ensure prompt and adequate resolution of all customers’ complaints.

Weekly and monthly reports on customer activities, bill delivery and collection in the sector of assignment:

• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector every Friday 4.30pm
• Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly

Revenue Assurance:

• Encourage ALL existing customer to pay their bills timely to avoid barring.  
• Reduce debt portfolio and churn within sector.
• Escalate all price review and service quality issues to avoid churn

Qualifications
Educational Qualifications:

• A University Degree in Business Administration, Marketing or related course

Relevant Experience & &Functional / Technical Skills:

• 6 - 8 years’ experience in managing Key Accounts
• Relationship Management
• Analytical Thinking
• Proficiency in MS Office
• Must have a good knowledge and experience in Telecommunications
• Adequate product knowledge to sell value to customers
• Presentation Skills 

Other requirements (Behavioural etc.):

• Achieving results, & delighting the customer
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization.
• Team player; independent, confident, and objective
• Attention to detail
• Excellent oral and written communication skills

How to Apply
Interested and qualified candidates should:
Click here to apply

Note: Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace

Application Deadline 2nd October, 2025; 11:59 PM.