Entry-level Customer Care Agent at Outsource Nigeria - Omni Channel

Outsource Nigeria is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions to growing companies. Our solution include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations including management and field / phone / automated based resources. The core of Outsource Nigeria’s success is its people.

We are recruiting to fill the position below:

Job Title: Entry-level Customer Care Agent

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• We are looking for skilled and enthusiastic Entry-level Customer Care Agents to join our dedicated team. As an Intermediate Customer Service Representative, you will be crucial in ensuring our customers receive outstanding support and assistance.
• You'll interact with customers via [phone/email/chat], addressing inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

• Respond to customer inquiries via [phone/email/chat] promptly and professionally.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with cross-functional teams to improve customer satisfaction and service efficiency.
• Identify and assess customer needs to provide appropriate solutions and assistance.
• Resolve customer issues and escalate complex problems to the appropriate department.
• Stay informed about product updates, promotions, and company policies.

Requirements

• Candidates should possess a Bachelor's Degree / HND / NCE or OND qualification
• One year experience in customer service or a related field.
• Empathetic and customer-focused approach.
• Familiarity with MS Word, Excel, and PowerPoint software/tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.

Salary
N100,000 per month. 

How to Apply
Interested and qualified candidates should send their Resumes to: [email protected] using the Job Title as the subject of the mail

Application Deadline  26th June, 2025.