Field Engineer at WIOCC Nigeria Limited

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

We are recruiting to fill the position below:

Job Title: Field Engineer

Location: Kaduna

Job Objective

• Provide field/sales support, resolve incidents, and assigned problems, install, maintain and manage network equipment.

Key Duties & Responsibilities

• 1st Level 24/7 field support, escalation / on-call
• Proactive monitoring of equipment & facilities
• Network installation, testing & commissioning, bringing into service, integration
• Cross connects & jumping
• Maintain records, inventory, and spares
• Receive equipment, bench test, storage, and RMA return handling
• Incident and problem resolution as directed by NOC / TAC
• Provide Service Desk / NOC / NMC cover during an Emergency / Disaster Recovery even
• Assist Service Manager as directed
• Assist with technical shareholder support / shareholder consultancy and sales support
• Assist with network equipment vendor management
• Assist with network quality and performance management
• Assist with creation of ad hoc reports as needed
• Assist other departments and lead and report on projects as requested by the Programme Manager
• Adhere to all company policies and procedures
• Provide both pre-sales and post-sales support to the customers for good customer management and retention
• Make technical presentations and demonstrations to the WIOCC customers
• Provide training and product support for the technical teams
• Implementation of agreed sales strategies in the market of Nigeria

Qualifications & Skills

• Requires technical experience in telecom industry including data centre installations
• Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Demonstrate technical knowledge in telecommunications with commercial acumen
• Demonstrate a clear sense of urgency and respond to client requests in a timely and accurate fashion
• Willingness to travel extensively within West African countries such as Nigeria/Ghana/Benin and work in a global team of professionals
• Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc
• Experience working with AC and DC power as well as PSU/rectifier units
• Ability to share knowledge and coach other members
• Effective written and verbal communications skills
• Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner

Attributes:

• Client focused, relationship builder
• Strong analytical skills and able to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills.
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships

How to Apply
Interested and qualified candidates should send their updated CV including three referees to: [email protected] using the Job Title as the subject of the email.

Application Deadline 3rd November, 2023