Field Engineers at FiberOne Broadband Limited

FiberOne Broadband Limited is all about Innovation, Quality & Integrity - whether it’s our people, our products or our services. Combined with drive for customer satisfaction, it’s what’s driven our phenomenal success. We started the business of ICT over 17 years ago with the sole aim of being the most reliable and highly proficient ICT solution provider in Nigeria.

We are recruiting to fill the position below:

Job Title: Field Engineer

Locations: Abuja (FCT), Abia, Edo, Kaduna, Lagos, Oyo, and Rivers
Employment Type: Full-time

Duties & Responsibilities

• Ensures the achievement of the KPIs set in terms of MTTR & TAT in resolving customer’s complaints.
• Provide technical reports and details to support fault analysis and management reporting; network faults analysis, root cause analysis and network performance.
• Ensure timely and quality delivery of new links implementation
• Ensure timely and accurate feedback of RFOs/ETRs/RCAs to clients within the agreed timeline.
• Handle all escalations from customers for prompt resolutions
• Provide customer support to internal and external clients that require physical intervention.
• Involved in the integration of new circuits on the network

Required Qualifications

• Minimum of Bachelor's Degree in Engineering / Computer Science or related field.
• Knowledge of IP / MPLS, microwave and fiber optics technology
• Good oral and written communication skills.
• Minimum of 1 (one) year experience.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail