Field Support Officer at Payzeep Technologies

PayZeep by Paymi Solutions is a CBN-licensed Payment Solutions Service (PSS) company providing reliable and secure payment and financial solutions that empower organizations, businesses, and individuals. With authorization to act as Payment Solution Service Providers (PSSP), Payment Terminal Service Providers (PTSP), and Super Agents, we are committed to driving innovation and delivering exceptional value.

Payzeep provides a range of financial services to individuals, merchants, banks, and government agencies. Our services are designed to help businesses and organizations streamline their payment processing and collection operations, providing a convenient and secure way for customers to pay for goods and services.

We are recruiting to fill the position below:

Job Title: Field Support Officer

Location: Lagos
Job type: Full time

Job Objective

• Create awareness/adoption of products, Penetration and Support of Agents and Merchants.

Job Function

• Conducting research on target markets, competitors, and industry trends to provide insights and recommendations for marketing strategies and campaigns.
• Monitoring and maintaining the company's public image and reputation.
• Continually re-assess the ease of use and effectiveness of the company service solutions and make recommendations that will enhance efficiencies, and improve the overall customer experience
• Recommend various means to improve product awareness, capacity building and development.
• Give report on customer attitudes to the current product range and new product introductions.
• Adhering to and ensure compliance of all business transactions to the set standards of the Institution and Regulatory Authorities
• Provide Support to Agents and Merchant to resolve all challenges.
• Developing go-to-market strategy and execution for customers in a specified region.
• Drive adoption, migration and support for Retail and corporate Solutions – POS terminals, Payroll/Payment and Collections.
• Assisting in the planning, execution, and analysis of marketing campaigns across multiple channels.
• Other adhoc activities as may be assigned from time to time by the Regional Lead or Head of Sales.

Key Performance indicators

• Agency Transaction Volume, Value and recruitment
• Merchant Transaction Volume, Value and recruitment
• PSSP Product Penetration
• Revenue

Qualifications

• Prior experience in the delivery of related Sales products
• A minimum of 1-2 years of experience in consumer-facing technology
• Ability to break down complex processes into simple concepts
• Leadership skills
• Negotiation skills.
• Conceptual skills.
• Analytical skills and strong initiative
• Aggressive and result oriented.
• Awareness of global business trends and dynamics
• Strategic thinker who is self-directed and driven
• Very good knowledge of Microsoft Office Suite, especially Excel
• Must be able to handle multiple tasks simultaneously and make sound independent decisions.
• Excellent written and oral communication skills are essential

Benefits

• Competitive Compensation.
• Flextime.
• Competitive Health Insurance (Employee + Spouse + 4 children).
• Growth and Development.

How to Apply
Interested and qualified candidates should:
Click here to apply