Jobs

Front Desk / Customer Service Officer at Greengates Group Limited

Greengates Group Limited is a multinational and majorly family held equity company established over 22 years ago to provide world-class products and services in all the countries it operates. From a vantage position, presence and partnerships with time tested and successful institutions in major industrialized and commercial capital in Europe, North America and Asia, we have acquired a world-class solution to meeting our customers.

We are recruiting to fill the position below:

Job Title: Front Desk / Customer Service Officer

Location: Yaba, Lagos

Key Responsibilities

We are looking for a pleasant and friendly female Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office.
As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.
Receive letters, packages and send them to appropriate destination
Prepare and manage outgoing mail
Check, sort and forward emails
Monitor office supplies
Make supply orders when needed
Monitor and update records and files
Monitor and log office expenses and costs
Front Desk Representative duties and responsibilities
Keep front desk clean, tidy and supplied with all the necessary supplies
Greet, communicate with and welcome guests
Answer all the customers' questions and address their complaints
Answer all incoming calls, redirect them when needed
Filing and assisting the HR and Admin department is administrative role

Requirements

HND / B.Sc Degree
3 years of experience as Front Desk Representative or similar role
Hands on experience with office machines (for example computer, printer etc.)
In-depth knowledge of office management and bookkeeping
Excellent knowledge of MS Office (especially Excel and Word)
Great interpersonal and communication skills
Customer-oriented minds
Must be smart, willing to learn and be a dependable team player
Integrity is key in this role
Ability to multi task and ensure completion of given task per time.
Age should be between 25 and 27 years.
Sense of ownership and pride in your performance and its impact on company’s success
Critical thinker and problem-solving skills
Team player
Good time-management skills