Front Office Supervisor at House 5 Royal Comfort Limited
House 5 Royal Comfort Limited is a 3-Star Hotel committed to the delivery of excellent customer satisfaction and experience.
We are recruiting to fill the position below:
Job Title: Front Office Supervisor
Location: Agidingbi, Lagos
Employment Type: Full-time
Duties and Responsibilities
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Train, direct the work of, resolve issues/problems and coach and counsel thefront deskteam members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere tocompany credit limit/floor limitpolicies.
- Allocate rooms toexpected arrivalsafter checking the guests preferences and special requests.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive sellingtechniques to sell room nights, increaseoccupancyand revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Any other duties that may be assigned from time to time.
- Candidates should possess a Bachelor's Degree / HND / OND qualification.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using ''Front Office Supervisor'' as the subject of the mail.
Application Deadline 31st May, 2022.