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Front Office Supervisor at House 5 Royal Comfort Limited


House 5 Royal Comfort Limited is a 3-Star Hotel committed to the delivery of excellent customer satisfaction and experience.

We are recruiting to fill the position below:

 

Job Title: Front Office Supervisor

Location: Agidingbi, Lagos
Employment Type: Full-time

Duties and Responsibilities

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Train, direct the work of, resolve issues/problems and coach and counsel thefront deskteam members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere tocompany credit limit/floor limitpolicies.
  • Allocate rooms toexpected arrivalsafter checking the guests preferences and special requests.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive sellingtechniques to sell room nights, increaseoccupancyand revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Any other duties that may be assigned from time to time.

Job Requirement

  • Candidates should possess a Bachelor's Degree / HND / OND qualification.

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using ''Front Office Supervisor'' as the subject of the mail.

Application Deadline  31st May, 2022.


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