Hewlett Packard(HP) Job for a Technical Solutions Representative Vacancy in Abuja,Nigeria, February 28th 2012
Job Title: TECHNICAL SOLUTIONS REPRESENTATIVE (ABUJA)
Ref No: 701686
Job Location: Abuja,Nigeria
DESCRIPTION
Provide 1st or 2nd level technical support (applications)
Participates in projects for process or quality improvements.
Work is reviewed periodically by Supervisor or Team Lead.
Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions.
Working more independently and from a standard protocol to respond to customer issues.
Moderate judgment may be used to supplement the outlined process.
Proactively assist customers to avoid or reduce problem occurrence.
QUALIFICATIONS
Education and Experience Required:
College or University degree in IT related discipline will be highly appreciated
Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Experience in SW Development and SW customization experience
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
Knowledge of SW tools and Web based applications (Microsoft , Oracle, JBOSS)
Problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported.
Superior skills in both written and verbal communication
Experience in customer facing role either remote or face to face
Experience in a phone based remote role, esupport, e-chat or similar
Familiarity with computer technology.
HOW TO APPLY
Log on to http://hp.taleo.net/careersection/2/jobsearch.ftl# &
Go to ‘Job Number‘(Box 1) and enter the Ref No given above
Application deadline is 30th March 2012.
Quality Assurance Officer at Contec Global Group
Network Optimization Engineer at Airtel Nigeria
Fiber Engineer at Brainshare Technologies & Services Nigeria Limited
Information Technology Officer at Bristow Helicopters (Nigeria) Limited
Manager, Pre-Sales & Fulfillment at 9mobile
Coordinator - Service Fulfilment MTN Plaza at MTN Nigeria
Mobile Software Engineer at Roducate Limited
IT Manager at Blueridge Microfinance Bank
Account Officer at Centaur Pharmaceuticals
Administrative Officer at WhiteSpace Services Limited
Advocacy and Campaign Officer at Plan International
Sales and Marketing Manager at WhiteSpace Services Limited
Head of Operations at Jubilee-Life Mortgage Bank Plc
Compliance and Regulatory Manager at Flour Mills of Nigeria Plc
Risk and Quality Manager at PricewaterhouseCoopers (PwC) Nigeria
Human Resources Manager at Malaria Consortium
Tony Blair Institute for Global Change Summer Associate Internship Programme 2024
IT Service Desk Officer at MainOne Cable Nigeria
Receptionist / Fronk Desk Executive at Cometstar Manufacturing Company Limited
Community Liaison Office (CLO) Administrative Assistant at U.S. Consulate General
Treasury Accountant at Winock Solar Nigeria Limited
Human Resources Manager at Dozzy Oil & Gas Limited
Accountant at Winock Solar Nigeria Limited
Sales Manager at DreamWorks Global Logistics Limited
Technical Support Engineer at Balosh Integrated Services Limited
Customer Service Representative at Green Meadow Professional Childcare College