Huawei Technologies Company Nigeria Limited Vacancy for a Contact Centre Technology Specialist

⏲ Jan 17, 2019, 9:41 PM
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Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population. We are recruiting to fill the position below: Job Title: Contact Centre Technology Specialist Location: Nigeria Education and Skills

Minimum of Bachelor's degree in related field.
Knowledge in ITIL (v3 foundation or 2011 Foundation) / COBIT are desirable
Strong analytical, problem-solving, and conceptual skills
Ability to work effectively with clients, management and staff members.
Demonstrated ability to learn new technologies and adapt to changing situations
4 - 6 years’ experience in managing call center Technologies.
Depth knowledge of database and application security.
Good interpersonal skills for written, oral and face to face communications.

Experience:

Have Understanding in Call center solution, Telecom Billing and CRM systems
Provide clear and consistent communication with Project Teams and staff; maintain application project timeline.
Collaboration with vendor account team on proposed solutions, scope of work and level of effort definition for operational activities in Call center.
Wide experience in providing resolution advice to business units.
Experience on how to coordinate change management process including change Pre/Post testing, monitoring activities performing by vendor.
Sound knowledge in AVAYA IVR call flow, AVAVA Call manager, Work Force management
Ability to analyze customer requirements, design and develop Business requirement documents .
Ability to create Standard Operation Procedures (SOP) and Statement of Work (SOW) documents as per business needs
Hands on experience in PL/SQL, Oracle Database, SQL server, Unix