Information Technology Coordinator at Nestle Nigeria Plc

Nestle Nigeria Plc - As the Leading Nutrition Health and Wellness Company, we are committed to enhancing People's lives, everywhere, every day. Infact enhancing lives will influence everything we do together.

A presence in more than 130 countries and factories in more than 80 research centres brings many global benefits. We believe in long term career development and appreciate how challenges and motivation will help you reach your potential. Nestle Nigeria Plc upholds the principle of Non- Discrimination and Equal Employment Opportunities in its recruitment processes.

We are recruiting to fill the position below:

Job Title: Information Technology Coordinator

Location: Ilupeju, Lagos
Position Type: Full-Time

Position Summary

• We are currently looking for an IT Coordinator, reporting to the ITC Lead for the country/cluster.
• Responsible for providing a professional end-user support in resolution of problems related to IT platforms to restore the appropriate services to the User in a timely fashion in accordance with agreed Service Level Objectives (SLO). Full second level responsibility for all IS/IT issues at site.

Responsibilities
A day in the life of the IT Coordinator:

• Ensures all technical/process support for PC's issues that cannot be resolved by the Service Desk and handle escalated problems with solutions that require in-depth troubleshooting and analysis.
• Ensures detailed explanations of user problems and call resolutions are entered into the Problem Management System.
• Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
• Manages other on-site IT infrastructure that cannot be resolved remotely under instruction of the GISIT or IT support from the region
• Install and replace new workstations (including moves and changes). Maintain, modify and enhance existing workstations using SNOW Standards.
• Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
• Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.
• Configures setup and diagnose performance of workstations.
• Assists the ITC Lead in Implementing group corporate IT security standards and policies across all systems.
• Assists in the implementation of new information systems, which may replace or augment the current application set.
• Handles all tasks related to backup of the servers on site according to GLOBE/IT standards and processes
• Leads or participate in team projects that enhance the quality or efficiency of support and assist other resolution groups in support of major or complex incidents.
• Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.

Requirements
What Will Make You Successful?

• Bachelor's Degree or its equivalent in Computer Science or Information Technology. Relevant Professional Certification will be an added advantage.
• 2 years’ technical experience in systems hardware, LAN, WAN, telephony.
• Service delivery orientation, including prioritization and scheduling.
• Good communication skills with demonstrated clarity in spoken and written words with fairly good knowledge of English language.
• Ability to collaborate effectively with Process Teams, Security team, Operations, Infrastructure and third-party providers & development teams.

We Offer

• Interesting and challenging work in an international company – a branch of worldwide and well recognized FMCG concern
• Possibility to work in a dynamic team of professionals and leaders
• Possibility to work with challenging projects and responsible tasks
• Atmosphere full of respect, professionalism and excitement
• Possibility of development & career advancement

How to Apply
Interested and qualified candidates should:
Click here to apply

Note

• We will be considering applicants as they apply, so please do not delay in submitting your application.
• Only shortlisted applicants will be contacted.

Application Deadline 28th August, 2023.