Integrated Customer Experience (ICX) Consultant at Maersk Line

Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

We are recruiting to fill the position below:

Job Title: Integrated Customer Experience (ICX) Consultant

Ref. No: R161972
Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking a customer-centric professional to deliver exceptional customer experiences for our FMCG customers.
• As an Integrated Customer Experience Consultant, you will act as the primary point of contact, proactively identify and mitigate issues, and ensure timely resolution.
• You will also collaborate with internal teams, build strong relationships with customers, and identify up-selling opportunities.

Key Responsibilities

• Update and create customer-specific IOPs
• Monitor KPIs and adhere to standard processes
• Build strong relationships with customers and understand their business needs
• Lead the team to achieve best-in-class customer experience
• Proactively involve in project roll-out and seek continuous improvement opportunities.
• Act as the primary point of contact for assigned FMCG customers
• Ensure smooth execution of shipments
• Identify and execute up-selling opportunities

Requirements

• Minimum of BSc or Master's Degree / MBA in Marketing, Sales, or Business-related course
• At least 2 years' experience in shipping/freight forwarding industry preferred
• Strong interpersonal and communication skills
• Passion for customer experience
• Pro-active person with a service-oriented mindset, Dedicated, decisive, and result-oriented with a can-do attitude.
• Good knowledge of import and export processes including customs clearance.
• Proficient in Microsoft Office tools (Excel, Word, PowerPoint)
• Fluent in English (written and oral)

How to Apply
Interested and qualified candidates should:
Click here to apply