Internet Service Provider Company recruitment for Graduate Customer Care Executives

Tizeti is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.
We are searching for motivated Customer Service Representative to help us expand our operations. You will be required to work shifts as Customer Care is 24/7.

Tizeti Networks Limited is recruiting to fill the position below:


Job Title: Customer Care Executive
Job Number: 171508
Location: Lekki, Lagos
Job Tasks and Responsibilities

• Providing exceptional customer service to our customers
• Brand building; informing customers of the positive impact of organization’s activity
• Showing empathy towards customer’s issues.
• Up selling and Cross selling internet packages
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains customer records by updating account information.
• Opens customer accounts by recording account information.
• Attracts potential customers by answering product and service questions
• setting up new users’ accounts and profiles and dealing with password issues;
• Providing up to date, accurate and appropriate information to customers.
• Inputs and update subscriber information as required.
• Log on service request for action.
• Providing customer feedback to management for improvement
• Optimum utilization of Customer Relationship Management systems/tools.
• Achieving set target.

• B.Sc in any discipline.
• Market Knowledge
• Documentation Skills
• Listening
• Phone Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking
• Minimum 2 years work experience.
• Customer focused
• Product Knowledge
• Quality Focus
• Problem Solving

• Call Centre: 1 to 2 years
• Customer Care: 1 to 2 years
• Customer Service Management