Job For Client Relationship Manager In A Reputable IT Services Firm

Smart Partners Consulting - Our client in IT Services is currently recruiting to fill the position below:     Job Title: Client Relationship Manager Location: Lagos Job Brief

  • Manager responsible for the management of sales and relationships with allocated clients.
  • Ensuring all the external and internal reports are generated correctly and timely.
  • Be available 24/7 and respond timely to emails and phone calls with clients/management on pending/unresolved issues.
  • Act as a single point of contact on behalf for allocated clients and follow up on client requests
  • Daily feedback/periodic reports to cover the update on maintenance/installations/uploads and activities done while performing the above mentioned duties as required
  • Supervision and preparation of monthly work schedule and roasters for all staff dealing with client account
  • Manage all violations/escalations/issues reported by staff on occurrence basis
  • Ensuring and maintaining KPIs
  • Minimum graduate Degree, preferable Master's Degree in Business Management/related field
  • Relevant industry certifications
  • Excellent communication skills
  • Leadership and organizational abilities
  • Strategic thinking
  • Problem-solving aptitude
  • Open to 24 x 7 work commitments as and when required.
  • 5 to 8 years of proven experience preferably in ICT/IT/ITES organization
  • Employment history preferably with blue chip companies and/or dealing with blue chip enterprise clients.
  • Knowledge of technological trends
  • Understanding of budgets and business-planning
    How to Apply Interested and qualified candidates should send detailed CV with photograph in MS word version to:   Application Deadline 25th January, 2019.   Note: Only shortlisted candidates will be contacted.

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