Job in an Apparel and Accessories Fashion Retailer for Customer Care Officers

Recruut - Our client is an apparel and accessories fashion retailer and has over years grown into one of the biggest fast fashion retailers in Nigeria. Focusing on top quality and affordable prices for female fashion items and has equally amassed a huge community of ardent buyers for its unique service offering. We are recruiting to fill the position below: Job Title: Customer Care Officer, Retail Lag Location: Lekki Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

• B.Sc ( University Degree)
• Knowledge of customer service principles and practices
• 1 year experience in customer care is a must
• Knowledge of relevant computer applications
• Ability to type
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• Product knowledge