Key Account Manager at Hoop Telecoms Limited

⏲ Aug 22, 2025, 10:35 AM
⋕ View all Marketing & Public Relations jobs

Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions.

Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, and globally. Simply put; our vision is global.

Hoop Telecoms is led by a strong management team with knowledge and extensive experience in the telecom industry, and other professionals with strong administrative skills and experience. We are primarily focused on delivering solutions to customers in Enterprise networks connectivity, Broadband internet services, Voice communication solutions, Video and secured data solutions, Data Centre and co-location services, managed cloud services, and other related telecommunication systems.

We are a company driven to provide our customers with solutions that are customized to fit their current needs, yet flexible enough to accommodate their growth plans, at the most competitive pricing on all service offerings, thus optimizing IT spend and future proofing of our solutions.

We are recruiting to fill the position below:

Job Title: Key Account Manager

Locations: Gbagada and Ilupeju, Lagos
Employment Type: Full-time

Job Purpose

The Key Account Manager (KAM) is responsible for managing and nurturing long-term relationships with Hoop Telecoms Limited’s most strategic clients.
The role ensures customer satisfaction, drives revenue growth, and aligns telecoms solutions with client needs, while also identifying opportunities to expand business within existing accounts.

Key Responsibilities

Develop and maintain strong, long-term relationships with assigned key clients.
Act as the primary point of contact for key accounts, addressing client needs and ensuring service delivery excellence.
Monitor account performance and provide regular reports to management on revenue, client satisfaction, and contract renewals.
Collaborate with Service Management, Technology, and Finance teams to ensure seamless service delivery and client support.
Manage contract negotiations, renewals, and ensure compliance with agreed terms.
Identify risks within accounts and proactively develop strategies to retain clients.
Understand client business goals and telecoms requirements to propose tailored solutions.
Achieve revenue and sales growth targets by upselling and cross-selling telecoms products and services.
Prepare and deliver client account plans, including forecasting, pipeline management, and strategic growth initiatives.
Stay updated on telecoms industry trends, competitor activities, and emerging technologies to provide insights to clients.

Qualifications & Skills

Bachelor’s Degree in Business Administration, Marketing, Sales, or a related field.
Excellent negotiation, presentation, and communication skills.
Ability to build strong client relationships and influence decision-makers.
Proficiency in CRM tools (e.g., Salesforce, Zoho, HubSpot) and MS Office Suite.
Strong analytical and problem-solving skills.
Ability to work under pressure in a fast-paced environment.
Minimum of 5 years of experience in account management, business development, or sales, preferably within the telecoms/ICT industry.
Proven track record of managing large or strategic accounts and achieving sales targets.
Strong understanding of telecoms products, solutions, and services.

Key Competencies: