Key Account Manager at Shelt Global Limited

SHELT protects your business by providing a 24/7 Security Operations Center (SOC) with centralized dedicated security consultants . We offer online and cloud based security services to trusted global clients through a cybersecurity-as-a-service partnership model that is designed to sustainably and effectively shelter your company from data theft and cyber threats. With a comprehensive offering of solutions, and an excellent on-the-ground network across Europe and Africa, Shelt is looking to become the preferred choice for cybersecurity-as-a-service provider in the entire region.

We are recruiting to fill the position below:

Job Title: Key Account Manager

Location: Lagos

Job Summary

• A Key Account Manager is responsible for managing and growing accounts and customers, focusing on building long-term partnerships, maximising customer lifetime value, and generating business opportunities.

Duties & Responsibilities

• Managing the full sales lifecycle, from initial prospecting through to closing sales.
• Prospecting new clients in Nigeria.
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
• Promoting company products and services while addressing or anticipating customers’ objectives.
• Negotiating quotations with customers, reviewing their feedback, and revising offers as necessary while adhering to Authority Matrix limits for pricing, discounts, and terms of payment.
• Researching, identifying, and reporting on business opportunities in targeted markets.
• Developing a robust pipeline of opportunities and revenue streams.
• Generating new leads and opportunities to meet or exceed KPIs set by management.
• Gathering customer/project requirements and proposing necessary solutions, preparing or approving quotations/Requests for Proposals.

Customer Relations Management:

• Promoting the image of the company by demonstrating professionalism, reliability and technical knowledgeable.
• Expanding customers’ base by:
  • Proactively prospecting for new clients.
  • Tele sales activity to set up meetings and create new leads.
  • Conducting research to identify new accounts and customer needs.
  • Extensively following-up on existing leads generated from Exhibitions, Webinars and partners’ network.
  • Maintaining the accuracy and integrity of the CRM system by providing updates on daily basis for accounts, leads, and activities (meetings held, calls and client interaction…etc.).
  • Coordinate with Implementation team and Customer projects technical deployment until handover
  • Assist Implementation team with project deployment requirements on ad hoc basis
  • Establish, develop and maintain positive business and Client relationships. Retaining clients and building strong, trusting relationships.
  • Use various styles to persuade/ negotiate appropriately.

Skills and Qualifications
Education:

• Degree in Computer Science, Engineering, or a related field

Experience:

• 5-7 years’ experience in related field

Languages:

• Fluent in English (speaking, reading, writing)

Technology:

• Proficiency in Microsoft Office and CRM software

Competencies:

• Have strong communication skills and negotiation skills
• Able to work efficiently under pressure
• High energy personality
• A game changer, someone who thinks out-of-the-box and has creative flair.
• Highly organised and accomplished at solving problems and closing deals
• Detail-oriented and able to prioritise
• Strong academic background from a well-known University
• Well Connected and ability to deliver

How to Apply
Interested and qualified candidates should:
Click here to apply