Lafarge Group Vacancy for a Field Sales Manager, March 2015

Lafarge Group - Created in 1833, Lafarge group, headquartered in France, is the world leader in building materials, with top-ranking positions in three of its activities: No 1 worldwide in Cement, No 2 worldwide in Aggregates & Concrete, and No 3 worldwide in Gypsum.

We are recruiting to fill the below position:

Job Title: Field Sales Manager

Business Unit: WAPCO Operations
Location: Nigeria
Job ID: 150216-1

Job Description
The purpose of the position is:

• Achieving market share (%) & sales volume (KT) targets at a given price (US$, highest possible price)
• Reporting activities of competitors and market information to the management to enable good decision-making.
• To understand customer needs & behaviour and respond to them based on the Company's Policy and Strategy.
• Maintaining a well satisfied (measured by direct and 3rd party surveys) and loyal customer base (as measured by their consistent purchases and gain shares) and at a competitive cost of sales (US cents per ton of sales)
• To minimize the complaints and manage them so as to minimize customer dissatisfaction (no of complaints per ton, continued purchases by complainant)

• Estimate and forecast demand and its segmentation (monthly, quarterly and yearly)
• Search for and report up to date information on market players, site jobs and business trends in delineated territory

• Estimate the market share, prices (throughout the value chain) and inventory of competing brands in the area
• Report information on marketing activities of competitors

• Maintain customers portfolio
• Maintain regular contact (visits, telephone, email, fax) and follow-up
• Communicate pricing policy and other relevant information
• Build relationships with the key customers and prospects (using the guidelines of the company)
• Understand their needs and behaviour
• Allocate time dedicated to customers according to target customers identified with his/her manager, and develop and maintain an effective and quality commercial relationship

• Provide level of service as defined by the management
• Evaluate and give feedback to customers on their performance
• Problem solving and complaint handling
• Co-ordinate collection of payments and timely delivery of product in good condition
• Provide all necessary information to sales administration to ensure timely and accurate invoicing of customers

• Structured information and report regularly as per directions

• Assist the Regional Manager in BTL (below the line) promotions

• Local promotional events to develop customers' and prospects' knowledge of BU offer, and Lafarge image
• Customers' training to Lafarge products/systems

• The position will be provided with adequate means of transport, communications and a PC.
• Standardised tools and templates for recording, analysing and reporting information.

• Bachelor's Degree or HND.

• Product Knowledge
• Knowledge of basic construction practices
• Computer literacy
• Selling Skills
• Analytical/Negotiation skills

• Good interpersonal relationship
• Result oriented
• Integrity
• Tenacity