Merchant Onboarding Associate at Bumpa

Bumpa is redefining commerce in Africa by building the infrastructure that is powering digital commerce on the continent for small business owners (SBOs). Commerce is becoming ever more digital, the way we sell, buy and exchange value is changing faster than ever. Buyers want more convenient ways to buy, pay for products/services, and engage businesses while Sellers want more control over how they sell, manage their business, engage their customers and collect customer data.

We are recruiting to fill the position below:

Job Title: Merchant Onboarding Associate

Location: Nigeria
Employment Type: Contract

Job Summary

• We’re looking for a proactive, tech-savvy, and results-driven Onboarding Specialist to join our Customer Success team.
• You’ll be responsible for onboarding and activating premium, high-growth merchants, ensuring they launch quickly, adopt key features, and are set up for long-term success on Bumpa.
• This is a metrics-driven, outcome-focused role where you’ll manage the onboarding process end-to-end, from post-payment to full go-live. Our merchants often have complex operational needs, and your job is to deliver a smooth, structured onboarding experience while building trusted relationships with their teams.
• You’ll work cross-functionally with Sales, Product, Engineering, and Support to eliminate friction, accelerate activation, and contribute directly to merchant retention and satisfaction.

Key Responsibilities

• Lead end-to-end onboarding for assigned high-growth merchants, from setup: product uploads, domain mapping, branding, integrations. 
• Design and execute custom onboarding plans tailored to merchant complexity
• Drive merchant activation within 30 days, with a Go-Live Rate target of ≥ 80%
• Track and report on key onboarding metrics weekly: Go-Live Rate, Time-to-Value, Activation, First Milestone Sale, Retention
• Identify risks to merchant retention and work cross-functionally to address them
• Continuously improve onboarding strategies based on merchant feedback and internal insights
• Work with cross-functional teams (Sales, Product, Account Management) to optimise onboarding strategies and improve key performance indicators.
• Serve as the primary point of contact for merchant stakeholders (business owners, operations leads, store managers)
• Manage timelines, track progress, remove blockers, and ensure a positive onboarding experience
• Collaborate with Support, Product, and Engineering to resolve onboarding issues

Requirements

• 2–4 years of experience in onboarding, project management, or enterprise customer success
• Strong stakeholder management skills, ability to work with both merchant teams and internal product/success teams
• Highly organised with solid project management practices (Gantt charts, timelines, weekly status updates, etc.)
• Experience with B2B SaaS, commerce, or POS platforms is a strong advantage
• Bonus: Familiarity with e-commerce environments, or experience working with large e-commerce clients.
• Excellent written and verbal communication
• Great relationship-building instincts, merchants trust you
• Proven ability to handle multiple complex onboarding projects at once

Benefits

• Competitive salary
• Diverse, smart, and talented co-workers
• A collaborative, fun work environment where laughing and learning to go together
• Growth opportunity to same and other roles
• Paid annual leave
• Full extended medical benefits
• A supportive and collaborative internal culture

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 30th July, 2025.