New Vacancies at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the positions below:

Job Title: Program Manager

Location: Lagos
Department: Purepay - Transaction Switching & Payment Processing
Job type: Permanent

Job Description

• To manage software development projects in alignment with engineering process, upholding, and reinforcing agile practices in the enterprise and building self-organizing teams.

Responsibilities

• Exhibits the behaviours of a Lean-Agile leader who leads by example; leads the change; have with a Lean-Agile Mindset and helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, implement SAFe practices
• Supports the team rules – Responsible for reinforcing Agile’s lightweight rules like the rules of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and any other process rules the team has agreed
• Facilitates the team’s progress toward business objectives
• Engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity
• Focus on creating increments of value each iteration and achieving daily and Iteration Goals in the context of the current Program Increment (PI) Objectives
• Leads team efforts in relentless improvement
• Helps the team improve and take responsibility for their actions
• Facilitates the team retrospective
• Teaches problem-solving techniques and helps the team become better problem-solvers for themselves
• Facilitates events
• Facilitates team events, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective
• Ensures they are productive and kept within the timebox
• Supports the Product Owner in managing the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope
• Facilitates the removal of impediments
• Supports the team in addressing and eliminating issues to improve the likelihood of achieving the objectives of the Iteration/PI
• Scrum Master escalate issues to an appropriate authority to get support in closing long standing issues or issues threatening achievement of business objectives
• Builds a high-performing team
• Focuses on ever-improving team dynamics and performance, and coaches the team in selfmanagement
• Helps the team resolve interpersonal conflicts and challenges, and identify opportunities for growth
• Escalates people problems to management where necessary
• Helps coordinate inter-team cooperation and helps the team operate well on the train
• Supports the team’s efforts to continuously improve communications and relationships with other teams
• Frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness
• Help the team build effective relationships with the System Team, User Experience, Architecture, and Shared Services
• Liaise with customers to remove impediments that may be arising from the customer’s end, clarify requirements and provide project update Supports SAFe adoption
• Supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams
• Participate in the Scrum Master Community of Practice
• Support the organization’s SPCs
• Works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream
• Facilitates preparation and readiness for ART events like PI Planning, System Demos, and the Inspect and Adapt
• Supports estimating and guides the team in establishing normalized estimates and helps the team understand how to estimate Features and Capabilities
• Vendor Management
• Organize interviews for external candidates for body shopping
• Onboard outsourced resources on project (administrative)
• Facilitate vendor payment
• Documentation
• Documentation of agile events, as necessary
• Documentation and distribution of weekly reports
• Work with stakeholders to continuously think about product performance engineering and seek to reduce production incidences and customer dissatisfaction

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a relevant field preferred
• Professional Qualifications like Certified scrum master, SAFe is preferred
• At least 3 years of experience as a scrum master or in a similar role
• Working knowledge of agile methodology, techniques, and frameworks, such as SAFe, Scrum or Kanban, to deliver solutions.

Interested and qualified candidates should:
Click here to apply

Job Title: Business Development Executive, Switching - (Card)

Location: Lagos
Department: Purepay - Transaction Switching & Payment Processing
Job type: Permanent

Job Description

• To Grow market share, defend existing relationships and cultivate new business opportunities to meet Revenue expectations of the company.
• Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer.
• Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
• Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Responsibilities

• Business Development
• Provides excellent customer-focused business management activities for designated customers and products
• Develops and maintains strong relationships with key customers utilising products
• Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
• Responds to customer requests for advice on Switching and Processing queries
• Assists to produces business case documents for new product or service offerings development
• Develops proposals in response to requests for proposals (RFPs), delivering presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Defines and sets sales targets for the unit/ subordinates
• Monitors activities of the team to ensure sales and service targets are achieved
• Analyse sales performance results and develops tactical initiatives to bridge identified gaps
• Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
• Ensures the team’s compliance with Interswitch’s business development policies and procedures (e g use of CRM etc) Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a sale or developing new business
• Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business
• Product Management
• Manage relationship with service providers, banks, aggregators and potential allies that can help grow and enrich the payment processing services proposition of Interswitch
• Develops business value propositions for processing solutions offered by Interswitch
• Grows the business into new customer and new market segments as per the strategy of Interswitch
• Use set Key Performance Indicators to track processing Business performance in review and market share
• Create new products and drive it’s development, deployment and adoption
• Attend scrum sessions, PI Planning sessions and initiative ratings within the Agile framework
• Produces business case documents for new product or service offerings development
• Conduct product training sessions for internal and external customers
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms
• Supports preparation of financial statements and forecasts
• Market research
• Performs market research and analysis and monitors external and internal environment for development of new market segments
• Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
• Keeps abreast of trends and developments in payment technology, products practices and operations
• Account Management
• Receives feedback from customers for improvement of products and services
• Post-sales engagement: visiting customers to discuss on how to improve services
• Builds relationships that are of value with the customers
• Competitor Analysis
• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Responsible for documenting and maintaining for the division the findings of our competitor analysis
• Organises quarterly review of the competitor analysis
• Operational/ Admin Responsibilities
• As may be required.

Requirements

• Good 1st Degree in relevant field/discipline
• Professional Qualification in Business certification, Sale certification, Business Analysis certification, Product Management Certification or Project Management certification are advantages
• Minimum of 5 years’ experience in relevant field.

Interested and qualified candidates should:
Click here to apply

Job Title: Sales Lead, FSS - Financial Group 2

Location: Lagos
Department: Purepay - Transaction Switching & Payment Processing
Job type: Permanent

Job Description

• To lead sales strategy translation into a sales plan and detailed activities, with reference to Interswitch overall sales strategic direction.
• To review sales operational policies against the framework and to monitor overall strategy implementation against timeline and budgetary margins.
• To enhance service delivery and engage with relevant stakeholders, and share updates on progress and achieved milestones with the Group Head, Sales Networks.

Responsibilities

• Customer Relationship Management / Account Management / Data Management
• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues
• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input
• Maintain sales tools and methods and deploy consistent communication channels with customers to enhance service delivery
• Manage key aspects of the data management system, which includes being responsible for developing or operating key elements of the system
• Contribute to the design and creation of reporting strategies and templates
• Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations
• Sales Opportunities and Roadmap Creation
• Develop a personal network within the business sector and represent Interswitch at business sector events
• Obtain market intelligence and enhance the visibility and reputation of Interswitch, its products, and its services
• Contribute to the Sales plan by providing input regarding the implementation of initiatives
• Sell Customer Propositions and Promote Customer Focus
• Configure a complex product and services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists
• Present the solution to customer representatives and negotiate agreement within a pre-defined range of commercial parameter
• Develop internal marketing plans, work collaboratively with other departments to improve internal relationships and build strong external customer relationships
• Use data from a wide range of sources to analyse key themes, and identify trends of customers’ interests, direction and sales as well as suggest changes to products and services accordingly
• Oversee deployment of sales network integration, and handle communication and negotiation with business partners, service providers, and subsidiaries
• Attend meetings led by Group Head, Sales Networks, with relevant stakeholders and acquire sales and risk management processes, and share them with sales executives and execution team
• Functional Strategy Formation
• Contribute to the formation of a key element of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs
• Drive sales strategy development and translation into detailed activities, and secure the buy-in of the Group Head, Sales Networks as well as communicate roles and responsibilities to Sales Executives
• Drive rollout of the sales strategy, in line with sales operations and controls requirements and develop and deploy network policies, processes, and procedures
• Support Group Head, Sales Networks in developing sales management framework, and leverage the framework’s components during the sales operations
• Performance Management and Talent Optimisation
• Manage and report on the team performance by setting appropriate performance objectives for the Sales Executives and holding them accountable for achieving these
• Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives
• Act as mentor and coach to team members while fostering an environment of mutual respect and trust among senior- level team members
• Motivate and support the growth of all team members using equitable approaches to performance management and development that may be differentiated to support each employee's unique needs and preferences in order to bring out their best and meet business needs
• Sales Business Planning and Management
• Contribute to the development of annual and longer-term business plans for area of responsibility, forecast performance against business key performance indicators and develop business cases for key activities / projects
• Estimate the financial and human resources required to deliver performance targets, develop and submit budget plans to Group Head, Sales Networks for approval and operate within approved budget
• Communicate the actions needed to implement the Sales' strategy and business plan to the team
• Motivate people to commit to these and to doing extraordinary things to achieve business goals
• Sell a range of products and services to significant customers and manage a sales team for a given area, with guidance from senior colleagues
• Monitor and review performance and behaviours within area of responsibility to identify and resolve non-compliance with Interswitch policies, relevant regulatory codes and codes of conduct

Requirements

• First Degree in Sales, Marketing, Business, Finance or any related field
• At least 10 years of wide and deep experience in Sales and Marketing roles within reputable financial institutions or the payments industry, including a minimum of 5 years of customer-facing experience in the FinTech space.

Interested and qualified candidates should:
Click here to apply

Job Title: Lead, Business Development - Switching (Non-Card)

Location: Nigeria
Department: Purepay - Transaction Switching & Payment Processing
Job type: Permanent

Job Description

• To Grow market share, defend existing relationships and cultivate new business opportunities to meet Revenue expectations of the company.
• Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer.
• Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
• Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Responsibilities

• Business Development
• Provides excellent customer-focused business management activities for designated customers and products
• Develops and maintains strong relationships with key customers utilising products
• Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
• Responds to customer requests for advice on Switching and Processing queries
• Assists to produces business case documents for new product or service offerings development
• Develops proposals in response to requests for proposals (RFPs), delivering presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Defines and sets sales targets for the unit/ subordinates
• Monitors activities of the team to ensure sales and service targets are achieved
• Analyse sales performance results and develops tactical initiatives to bridge identified gaps
• Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
• Ensures the team’s compliance with Interswitch’s business development policies and procedures (for example, use of CRM etc)
• Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a sale or developing new business
• Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business
• Product Management
• Manage relationship with service providers, banks, aggregators and potential allies that can help grow and enrich the payment processing services proposition of Interswitch
• Develops business value propositions for processing solutions offered by Interswitch
• Grows the business into new customer and new market segments as per the strategy of the Company
• Use set Key Performance Indicators to track processing Business performance in review and market share
• Create new products and drive it’s development, deployment and adoption
• Attend scrum sessions, PI Planning sessions and initiative ratings within the Agile framework
• Produces business case documents for new product or service offerings development Conduct product training sessions for internal and external customers
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms
• Supports preparation of financial statements and forecasts
• Market research
• Performs market research and analysis and monitors external and internal environment for development of new market segments
• Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
• Keeps abreast of trends and developments in payment technology, products practices and operations
• Account Management
• Receives feedback from customers for improvement of products and services
• Post-sales engagement: visiting customers to discuss on how to improve services
• Builds relationships that are of value with the customers
• Competitor Analysis
• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Responsible for documenting and maintaining for the division the findings of our competitor analysis
• Organizes quarterly review of the competitor analysis Operational/ Admin Responsibilities.

Requirements

• First Degree in any relevant field/discipline
• Professional Qualifications like Business certification, Sale certification, Business Analysis certification, Product Management Certification or Project Management certification are advantages
• Minimum of 5 years’ experience in relevant field.

Interested and qualified candidates should:
Click here to apply

Application Deadline  23rd November, 2021.