Job descriptions Sample Templates How to do it yourself Words and Meanings Interview questions and answersJobs > Power / Steel / Energy > Ongoing Recruitment at Fenix International, 15th October, 2019

Ongoing Recruitment at Fenix International, 15th October, 2019

Oct 15, 2019, 9:49 AM
Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers. We are recruiting to fill the position below: Job Title: Service Center Associate Location: Sagbo Koji, Lagos Department: Customer Experience Type: Full Time Min. Experience: Experienced Job Objective
  • Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • You will be a liaison between Fenix and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision.
Duties (This is in non-exhaustive list, which will be subject to change from time to time)
  • Provide excellent customer service to all Fenix Nigeria customers
  • Serve as a liaison between the customer and Fenix
  • Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
  • Diagnose technical issues with the customer units and support in the swapping process
  • Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
  • Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
  • Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
  • Assist with product development through conducting field tests and surveys when required
  • Help collect data on Customer feedback and satisfaction
  • Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
  • Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
  • Escalate issues or questions to manager if you cannot resolve them
  • Make courtesy calls to Fenix customers as requested
  • Ensure all Fenix customers have a great end-to-end customer experience.
Required Skills & Experience
  • An OND/HND/Bachelor's degree from a recognized institution
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally
  • Fresh graduate highly desired
  • Proximity to Service Centre location is key.
Highly Desired Skills:
  • Ability to multitask, set priorities and manage time effectively
  • Ability to work in teams or independently
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Good influencing and negotiation skills
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas.
Remuneration Fenix offers a competitive salary and a fun work environment. How to Apply Interested and qualified candidates should: Click here to apply online   Job Title: Service Center Associate Location: Jos, Plateau Department: Customer Experience Type: Full Time Job Objective
  • Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • You will be a liaison between Fenix and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision.
Duties (This is in non-exhaustive list, which will be subject to change from time to time)
  • Provide excellent customer service to all Fenix Nigeria customers
  • Serve as a liaison between the customer and Fenix
  • Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
  • Diagnose technical issues with the customer units and support in the swapping process
  • Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
  • Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
  • Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
  • Assist with product development through conducting field tests and surveys when required
  • Help collect data on Customer feedback and satisfaction
  • Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
  • Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
  • Escalate issues or questions to manager if you cannot resolve them
  • Make courtesy calls to Fenix customers as requested
  • Ensure all Fenix customers have a great end-to-end customer experience.
Required Skills & Experience
  • An OND/HND/Bachelor's degree from a recognized institution
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally
  • Fresh graduate highly desired
  • Proximity to Service Centre location is key.
Highly Desired Skills:
  • Ability to multitask, set priorities and manage time effectively
  • Ability to work in teams or independently
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Good influencing and negotiation skills
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas.
Remuneration Fenix offers a competitive salary and a fun work environment. How to Apply Interested and qualified candidates should: Click here to apply online Job Title: Service Center Associate Location: Offa, Kwara Department: Customer Experience Type: Full Time Job Objective
  • Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • You will be a liaison between Fenix and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision.
Duties (This is in non-exhaustive list, which will be subject to change from time to time)
  • Provide excellent customer service to all Fenix Nigeria customers
  • Serve as a liaison between the customer and Fenix
  • Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
  • Diagnose technical issues with the customer units and support in the swapping process
  • Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
  • Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
  • Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
  • Assist with product development through conducting field tests and surveys when required
  • Help collect data on Customer feedback and satisfaction
  • Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
  • Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
  • Escalate issues or questions to manager if you cannot resolve them
  • Make courtesy calls to Fenix customers as requested
  • Ensure all Fenix customers have a great end-to-end customer experience.
Required Skills & Experience
  • An OND/HND/Bachelor's degree from a recognized institution
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally
  • Fresh graduate highly desired
  • Proximity to Service Centre location is key.
Highly Desired Skills:
  • Ability to multitask, set priorities and manage time effectively
  • Ability to work in teams or independently
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Good influencing and negotiation skills
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas.
Remuneration Fenix offers a competitive salary and a fun work environment. How to Apply Interested and qualified candidates should: Click here to apply online   Job Title: Service Center Associate Location: Minna, Niger Department: Customer Experience Type: Full Time Job Objective
  • Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • You will be a liaison between Fenix and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision.
Duties (This is in non-exhaustive list, which will be subject to change from time to time)
  • Provide excellent customer service to all Fenix Nigeria customers
  • Serve as a liaison between the customer and Fenix
  • Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
  • Diagnose technical issues with the customer units and support in the swapping process
  • Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
  • Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
  • Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
  • Assist with product development through conducting field tests and surveys when required
  • Help collect data on Customer feedback and satisfaction
  • Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
  • Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
  • Escalate issues or questions to manager if you cannot resolve them
  • Make courtesy calls to Fenix customers as requested
  • Ensure all Fenix customers have a great end-to-end customer experience.
Required Skills & Experience
  • An OND/HND/Bachelor's degree from a recognized institution
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally
  • Fresh graduate highly desired
  • Proximity to Service Centre location is key.
Highly Desired Skills:
  • Ability to multitask, set priorities and manage time effectively
  • Ability to work in teams or independently
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Good influencing and negotiation skills
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas.
Remuneration Fenix offers a competitive salary and a fun work environment. How to Apply Interested and qualified candidates should: Click here to apply online Job Title: Service Center Associate Location: Lafia, Nasarawa Department: Customer Experience Type: Full Time Job Objective
  • Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • You will be a liaison between Fenix and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision.
Duties (This is in non-exhaustive list, which will be subject to change from time to time)
  • Provide excellent customer service to all Fenix Nigeria customers
  • Serve as a liaison between the customer and Fenix
  • Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
  • Diagnose technical issues with the customer units and support in the swapping process
  • Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
  • Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
  • Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
  • Assist with product development through conducting field tests and surveys when required
  • Help collect data on Customer feedback and satisfaction
  • Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
  • Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
  • Escalate issues or questions to manager if you cannot resolve them
  • Make courtesy calls to Fenix customers as requested
  • Ensure all Fenix customers have a great end-to-end customer experience.
Required Skills & Experience
  • An OND/HND/Bachelor's degree from a recognized institution
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally
  • Fresh graduate highly desired
  • Proximity to Service Centre location is key.
Highly Desired Skills:
  • Ability to multitask, set priorities and manage time effectively
  • Ability to work in teams or independently
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Good influencing and negotiation skills
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas.
Remuneration Fenix offers a competitive salary and a fun work environment. How to Apply Interested and qualified candidates should: Click here to apply online   Application Instruction To apply please send a CV and a cover letter answering the following questions:
  • Why do you want to work for Fenix?
  • What leadership and/or entrepreneurial experience will you bring to Fenix in this role?
  • What is your vision for Fenix’s Commercial Strategy across your state?
  • What will make Fenix’s commercial strategy unique 5 years from now if you were in this role?
Note: We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

Similar Jobs

Accountant at Geocardinal Engineering Services Limited

Store Keeper at Etazuma Mining and Industries Limited

Quantity Surveyor at Sahara Group

Front Desk Officer recruitment at Salpha Energy

Cummins Nigeria recruitment for Sales Executives

Sales Executive at Simba Industries Limited

Warehouse Officer in a Renewable Energy Company

Accounts / Finance Officer at Hello Energy

Business Development Officer at BU Power Limited

Business Development Manager in a Power Development Company


Subscribe to Free Job Alerts!

Being aware and applying for jobs on time increases your chances of getting a job. Information is key. Subscribe to our free job alerts

Enter your email below and click subscribe.


Power / Steel / Energy 
OND / HND / BSC Holders Jos Plateau State Experienced Personnel Kwara State Niger State Minna Nasarawa State Lagos State Lafia Fenix International Offa