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Ongoing recruitment at Mercy Corps, 9th September 2019

Sep 9, 2019, 5:42 PM
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action - helping people triumph over adversity and build stronger communities from within. Now, and for the future. We are recruiting to fill the positions below:     Job Title: Monitoring Evaluation and Learning Assistant (NECMS) Reference Number: MDG/HUMOPS/2019/00077 Location: Maiduguri - Borno State with 20% travels to deep field locations within Borno. Program / Department Summary
  • The Northeast Conflict Management and Stabilization (NE-CMS) Program is funded by the UK Department for International Development (DFID) to reduce violence and insecurity in Borno State.
  • The program seeks to achieve the following outcomes:
    • Citizens are more civically engaged, and civilian government and security forces are more transparent and inclusive in addressing community needs around service delivery and protection;
    • Communities demonstrate improved trust and social cohesion within and between actors at the local level;
    • Local decision-making spaces and peacebuilding processes are equitable and inclusive of marginalized social groups, especially youth and women.
  • The program is implemented in a consortium with multiple partners both international and national with Mercy Corps being the lead.
General Position Summary
  • The MEL Assistant will be responsible for the monitoring of project activities in association with the program MEL framework, including data collection, data entry, knowledge management, and basic analysis.
Essential Job Functions
  • Assist the timely development of monitoring tools based on work plans and MEL framework, in close coordination with the program officers and MEL Team.
  • Conduct regular data collection across program field sites, implementing tools such as pre- and post-tests, surveys, focus group discussions and interviews.
  • Conduct entry of monitoring data into Ona, Tola, and other program databases.
  • Conduct participant verification, ensuring they match agreed criteria and established committee lists.
  • Support the NE-CMS MEL Advisor to conduct assessments and evaluations, including management of enumerators, as requested.
  • Ensure proper filing, handling, and movement of project files.
  • Assist in data analysis and sharing and documentation of lessons learned.
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
  • Adhere to all MC policies and procedures as outlined in MC policies and procedure manuals;
  • Other duties as assigned.
Security:
  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.
Organizational Learning:
  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Accountability:
  • Supervisory Responsibility: None
  • Reports Directly To: Deputy Program Manager
  • Works Directly With: NE-CMS MEL Advisor, NE-CMS Program Team, MEL Team
Knowledge and Experience
  • Experience in community work, with previous experience in project monitoring, preferably with an NGO within Borno State
  • Demonstrated skills in planning, organizing, analyzing and reporting
  • Bachelor's Degree in a related field: Social Sciences, Development Studies, Education, etc. or at least one year of work experience in a related discipline
  • Ability to interact effectively with various community members, conducting him/herself with sensitivity and respect towards others
  • Willingness, ability to perform field work and work under pressure
  • Have a good appreciation of technology in enhancing program and MEL related activities
  • Excellent computer skills - Word and Excel are required
  • Strong interpersonal, intercultural and communication skills
  • Fluency in English and Hausa
Success Factors
  • S/he will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence and constructive communication skills.
  • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.
  • Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
  • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
      Job Title: Deputy Program Manager (NE-CMS) Reference Number: MDG/HUMOPS/2019/00083 Location: Maiduguri - Borno State with 20% travels to deep field locations within North East Nigeria. Program / Department Summary 
  • Mercy Corps has been present in Nigeria since 2012, focusing its interventions on adolescent girls’ empowerment, economic development and conflict mitigation. With the insurgency spilling over from Northeast Nigeria and causing displacement of millions, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs. With funding from institutional donors, foundations and private corporations, Mercy Corps continues to provide assistance to meet the basic needs of vulnerable populations in the areas of food security, shelter, water and sanitation, protection, and livelihoods.
  • The Northeast Conflict Management and Stabilization (NE-CMS) Program is funded by the UK Department for International Development (DFID) to reduce violence and insecurity in Borno State.
  • The program seeks to achieve the following outcomes:
    • Citizens are more civically engaged, and civilian government and security forces are more transparent and inclusive in addressing community needs around service delivery and protection;
    • Communities demonstrate improved trust and social cohesion within and between actors at the local level;
    • Local decision-making spaces and peacebuilding processes are equitable and inclusive of marginalized social groups, especially youth and women.
  • The program is implemented in a consortium with multiple partners both international and national with Mercy Corps being the lead.
General Position Summary 
  • The Deputy Program Manager (DPM) will provide direct support to the Program Manager in the technical oversight and management of staff and resources to ensure the program meets its targets and deliverables on-time, on-scope and on budget.
  • S/he will support the team to ensure effective coordination and implementation, monitoring and evaluation, quality assurance and accountability.
  • The DPM will represent and manage the program in case of absence of the Program Manager.
Essential Job Functions Strategy and Vision:
  • Support development and adherence to joint vision for the NE-CMS program to achieve highest level of impact.
  • Ensure high quality of the program through innovation, active pursuit of lessons learned, adaptability to changing dynamics, and collaboration with related programs.
Program Management:
  • Support the program team to design robust implementation strategies for each component of the program.
  • Promote quality assurance to ensure adherence to the highest programmatic standards and industry norms/regulations.
  • Support production of donor reports, lessons learned documentation, case studies, and other reflections on program progress.
  • Support the monitoring of all programming for compliance with Mercy Corps policies and procedures as well as donor/government/external rules and regulations.
  • Support oversight of the performance of sub-grantees, consultants and contractors.
  • In collaboration with the MEL team, maintain a strong monitoring, evaluation and learning system to ensure that all program aspects are documented and archived according to internal/donor requirements.
  • Ensure all program management minimum standards are met (including risk management, issues management).
  • Ensure optimal integration of all program components for maximum impact.
  • Support the coordination of the implementation of program activities in all locations, using effective management systems to reach desired impacts.
  • Support identification and management of links with existing and planned donor interventions that promote peacebuilding in target communities in Borno State.
  • Ensure that program implementation is responsive to communities and partners, and aligned with Mercy Corps principles, values and strategic plan.
  • Support organization of monitoring visits for host visitors and donors, as needed.
Team Management:
  • Create a work atmosphere of mutual respect conducive to professional growth and development of excellent personnel at all levels.
  • Promote accountability by conducting staff annual performance reviews with direct supervisees.
  • Contribute to team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.
  • Draft and/or review scopes of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
Security:
  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.
Organizational Learning:
  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries:
  • Mercy Corps team members are expected to support all efforts toward accountability, specifically  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Accountability:
  • Supervisory Responsibility: Program Assistant, MEL Assistant   Reports Directly To: NE-CMS Program Manager
Works Directly With:
  • Program Team, Finance Department, MEL, Operations, Security
Knowledge and Experience 
  • At least 2 years of management experience in progressively responsible positions.
  • At least 2 years of experience in conflict management and peacebuilding programs.
  • Strong interpersonal and communication skills; ability to develop good relationships with a wide range of actors required.
  • Experience representing the organization and its interests to a diverse range of local stakeholders, host government officials, and local and international partners.
  • Ability to work independently in the field and show initiative. Demonstrated attention to detail, ability to follow procedures, meet deadlines and work cooperatively with team members.
  • Strong management skills, with good knowledge of relevant cross-cultural issues.
  • MA/M.Sc or equivalent in Conflict Management, International Development, International Relations, or other relevant field.
Success Factors
  • A successful Deputy Program Manager will combine exceptional management skills and experience in maintaining donor and partner relationships.
  • The DPM will have a demonstrated ability to multi-task, meet deadlines, and process information in support of changing program activities if necessary.
  • S/he will be able to support the development, implementation and management of a large, multi-sector program.
  • The DPM will have the ability to interact effectively with international and national personnel and experience in building the capacity of individual staff and teams.
  • The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
  • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues
      Job Title: Monitoring Evaluation and Learning Advisor (NECMS) Reference Number: MDG/HUMOPS/2019/00082 Location: Maiduguri - Borno State with 20% travels to deep field locations within North East Nigeria Program / Department Summary
  • Mercy Corps has been present in Nigeria since 2012, focusing its interventions on adolescent girls’ empowerment, economic development and conflict mitigation. With the insurgency spilling over from Northeast Nigeria and causing displacement of millions, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs. With funding from institutional donors, foundations and private corporations, Mercy Corps continues to provide assistance to meet the basic needs of vulnerable populations in the areas of food security, shelter, water and sanitation, protection, and livelihoods.
  • The Northeast Conflict Management and Stabilization (NE-CMS) Program is funded by the UK Department for International Development (DFID) to reduce violence and insecurity in Borno State.
  • The program seeks to achieve the following outcomes: 1) Citizens are more civically engaged, and civilian government and security forces are more transparent and inclusive in addressing community needs around service delivery and protection; 2) Communities demonstrate improved trust and social cohesion within and between actors at the local level; 3) Local decision-making spaces and peacebuilding processes are equitable and inclusive of marginalized social groups, especially youth and women. The program is implemented in a consortium with multiple partners both international and national with Mercy Corps being the lead.
General Position Summary
  • The Monitoring, Evaluation & Learning (MEL) Advisor is a key position in the Consortium Management Unit, which provides oversight to all consortium partners in their execution of the program.
  • The MEL Advisor will support planning and execution of monitoring and evaluation, ensure quality in accordance with accepted standards, provide essential feedback for learning, accountability and decision-making.
  • S/he will be responsible for providing internal capacity building for consortium partner staff on MEL principles and practices, developing tools and supporting analysis, spearheading evaluative activities, capturing collective progress and impact of consortium partners, and reinforcing the utilization of MEL products to support overall institutional learning, strategic planning, and advocacy.
  • The MEL Advisor will report directly to the Consortium Manager and will continuously liaise with respective partner MEL staff, who will retain responsibility for the regular monitoring of activities for which that partner is the lead implementer.
Essential Job Functions Strategy and Design:
  • Ensure that all MEL systems comply with Mercy Corps’ and donor’s global, regional and country policies, procedures, standards and strategic initiatives.
  • Coordinate MEL activities across consortium partners to ensure comprehensive and coherent assessment of program progress.
  • Assist in program strategy design, planning and implementation to ensure adherence to Mercy Corps’ Minimum Standards, including use of standardized tools, indicators, and methodologies.
  • Lead and support the design and implementation of assessments and other pre, ex-ante and post data collection and analysis.
  • Support learning-to-action events, reflection session to analyze data for programmatic use and to document and incorporate lessons learned into program design, planning and implementation.
Technical Support:
  • Spearhead development and review of MEL frameworks and ensure that all established indicators, data collection, and analysis approaches are in line with programmatic strategic objectives.
  • Support best practices in collecting sex and age disaggregated data and using gender-sensitive collection methods in order to understand and respond to program results with diverse participants.
  • Provide consortium partners in the development of MEL Plans, tools, survey design, methodology, data analysis, and other services for effective program monitoring and evaluation.
  • Work with MEL and IT staff to maximize the value and utility of technology initiatives for effective data collection and analysis.
  • Coordinate assessments, evaluations, and monitoring surveys, including development of consultant SoWs, development of methodologies and tools, facilitation of trainings and management of enumerators, report writing, and utilization of the results.
Data Management and Quality Controls:
  • Assist program teams to develop and maintain knowledge and information management systems to support data collection, reflection, analysis and reporting needs.
  • Ensure quality control procedures and accuracy of entered data and comparing it with the existing filing system to make sure all records are consistent and aligned.
  • Ensure program teams are compliant with donor monitoring, evaluation and reporting requirements.
  • Support the integration of open-source software and flexible cloud solutions to more accurately collect, monitor and verify program activities and ensure they are aligned with program strategy.
Documentation and Reporting:
  • Maintain a database that reflects progress on program indicators.
  • Visit sites and partners to collect supplementary data, stories and conduct qualitative research
  • Support consortium partners to maintain proper documentation and produce detailed and timely donor reports.
  • Produce quality and evidence-based program reports that reflect program progress.
  • Regularly document lessons learned, best practices, data analysis, and evaluations and provide evidence-based information, success stories, case studies and other high quality, results-based documentation for internal strategic and advocacy purposes.
Capacity Building:
  • Maintain an active advisory role with consortium partner program and MEL teams to help guide towards robust and relevant data collection.
  • Build the capacity of team members across all consortium partner staff through the circulation of resources and ad hoc mentorship.
  • Facilitate synthesis of best practices and lessons learned and promote an overall culture of learning through systematic analysis and reflection on program data.
  • Support documentation, sharing, and integration of lessons learned into strategic design and implementation.
  • Other duties as assigned
Security:
  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.
Organizational Learning:
  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries:
  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Accountability:
  • Supervisory Responsibility: None
  • Reports Directly To: NE-CMS Consortium Manager
  • Works Directly With: Country MEL Manager, Consortium Partner MEL and Program Teams.
Knowledge and Experience
  • Bachelor's degree in any the following or related fields: Social Science, International Development, Evaluation Research, Statistics, or Economics.
  • At least five (5) years of progressively responsible experience in designing, managing and implementing results-based MEL activities.
  • Demonstrated relevant technical skills in collection and analyzing of quantitative and qualitative data, with excellent organizational as well as English oral and written communication skills.
  • Ability to design and implement surveys, with knowledge of commonly used sampling techniques.
  • Experience with facilitation, capacity building, formal and informal knowledge transfer, partnership strengthening, and empowering staff through opportunities for growth and development.
  • Demonstrated experience in monitoring and evaluation of conflict management programs.
  • Experience leading learning extraction, development and sharing as part of the monitoring and evaluation feedback process.
  • Extensive knowledge of reporting procedures, best practices, guidelines, and tools for monitoring, evaluation and learning, including impact evaluation.
  • Proficiency in Microsoft Office programs, i.e., Excel, Word, PowerPoint, etc., and the ability to use various commercially available statistical software programs.
  • Strong ability to work across multiple teams
  • Ability to work effectively with an ethnically diverse team in a sensitive environment
Success Factors
  • S/he will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive communication skills and proven experience with capacity building.
  • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.
  • Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
  • A successful candidate will have a demonstrated ability to lead and communicate effectively with team members of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem solving. S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture while remaining focused on the details, problem solving, work within a complex and sensitive setting and to follow laws and security protocols.
  • The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
      Job Title: Monitoring Evaluation and Learning Intern Reference Number: MDG/HUMOPS/2019/00078 Location: Maiduguri, Borno Dates Of Internship: 1st October, 2019 - 30th September, 2020 Length Of Internship: 12 Months Slot: 7 Openings Program / Department Summary
  • With funding from institutional donors, foundations and private corporations, Mercy Corps continues to provide assistance to meet the basic needs of vulnerable populations in the areas of food security, shelter, water and sanitation, protection, and livelihoods.
  • With the recognition of the protracted crisis in Northeast Nigeria, Mercy Corps’ strategy and expansion plans aim to address the root causes of the crisis and seek to build long-term resilience of communities with integrated programs focusing on the recovery of markets and livelihoods, social cohesion and social protection, and youth empowerment with emphasis on adolescent girls and boys. With multiple funding streams from large institutional donors and foundations, Mercy Corps’ programs in Northeast Nigeria continue to scale up and serve communities by transitioning them from humanitarian aid to early recovery programs.
  • Mercy Corps is looking for Seven Monitoring Evaluation and Learning (MEL) Intern to support its MEL activities in Central Borno (MMC). These interns will be directly under the supervision of the MEL Assistants and working closely with all MEL, programs and support (finance and operations) teams
Learning Objectives
  • At the end of the internship period, the intern should have acquired the following skills and knowledge:
At the end of the internship period, the intern will be able to learn and perfect in the following areas:
  • Data collection, analysis, presentation and visualization
  • Monitoring and Evaluation
  • Data management systems
  • Administration of Open Data Kit platforms such as ONA, Commcare
Responsibilities
  • Support data management system and data collection (including assessment, PDM, participant registration)
  • Support M & E training logistics and Planning
  • Support project monitoring and evaluation activities
  • Assist the collation of Quantitative and Qualitative studies
  • Conduct periodic report writing
  • Archiving of documents on google drive / team drive.
  • Perform administrative and finance functions
  • Perform any other duty assigned by supervisor
Qualifications Ideal Candidate Should Possess the Following Qualifications:
  • A degree in Development Studies, Social Sciences, Statistics or relevant field, with foundation in monitoring and evaluation, would be an advantage, but is not required.
  • Experience in organizing programs/meetings
  • Experience with running assessments, monitoring and evaluation and other learning efforts.
  • Experience designing and implementing research initiatives is desirable.
  • Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing.
  • Good interpersonal, intercultural and communication skills.
  • Good verbal and written communication skills.
  • Good computer skills, including experience with Excel and PowerPoint.
  • Strong contextual knowledge of Central Borno (MMC) is required.
  • Fluency in written and verbal English required.
  • Fluency in verbal Hausa and Kanuri is required.
Working Conditions
  • The intern will be expected to work 40 hours a week
  • The intern will be paid a monthly allowance of N60,000
  • The internship engagement aims at creating learning opportunity and is not a guarantee for securing full time working relationship with Mercy Corps Nigeria.
Mercy Corps interns and volunteers represent the agency both during and outside of work hours and are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues. Remuneration
  • For the duration of this internship assignment, the intern will receive NGN60,000 as a monthly stipend
  • Intern will remain responsible for all costs associated with: Accommodation  Living expenses
      Job Title: Program Assistant, NE - CMS Reference Number: MDG/PRO/2019/00076 Location: Maiduguri, Borno Position Status: Full-time, regular Supervisory Responsibility: None Works Directly With: Program, Finance, and Operation Teams About Mercy Corps in Nigeria
  • Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs. As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.
Program Summary The Northeast Conflict Management and Stabilization (NE-CMS) Program is funded by the UK Department for International Development (DFID) to reduce violence and insecurity in Borno State. The program seeks to achieve the following outcomes:
  • Citizens are more civically engaged, and civilian government and security forces are more transparent and inclusive in addressing community needs around service delivery and protection;
  • Communities demonstrate improved trust and social cohesion within and between actors at the local level;
  • Local decision-making spaces and peacebuilding processes are equitable and inclusive of marginalized social groups, especially youth and women. The program is implemented in a consortium with multiple partners both international and national with Mercy Corps being the lead.
General Position Summary
  • The program assistant will support the program teams in the day-to-day implementation of all program activities in the areas of intervention, focusing on administrative support and implementation of programmatic work plans.
Essential Job Functions
  • Assist team to ensure program progress according to the developed work plan.
  • Conduct all program administration, including submission and follow-up of all documentation related to procurements and finances, in close coordination with program officers and operations team.
  • Conduct notetaking related to internal meetings and programmatic activities.
  • Support preparation and smooth implementation of events and activities.
  • Support the writing and submission of activity reports and program monitoring data into established systems and databases.
  • Assist in the coordination with local partners in target geographical areas.
  • Assist in promoting community participation and inclusion to encourage community ownership.
  • Ensure equal representation of various community groups in the implementation of activities.
  • Assist the facilitation of workshops, meetings, focus group discussions and other program activities.
  • Document and share lessons learned and success stories on the project.
  • Adhere to all MC policies and procedures as outlined in MC policies and procedure manuals.
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission in the country of operation;
  • Other duties as assigned.
Requirements, Knowledge and Experience
  • 1-2 years of working experience, with previous experience in community work highly preferred
  • Proven ability to develop and maintain good relations with the local communities, partners, and project participants
  • Demonstrated skills in planning, organizing and reporting
  • Ability to work under pressure
  • Strong interpersonal, intercultural and communication skills
  • Excellent oral and written skills and computer skills
  • Fluency in English; fluency in Hausa is required, ability to speak Kanuri and Shuwa highly desired.
  • Bachelor's degree in relevant field or equivalent experience is highly recommended.
Success Factors
  • The successful candidate will be an effective communicator, with dedication towards community work, commitment to work long hours in the field conditions with limited access to resources.
  • S/He will be highly motivated, with initiative and capable to work without direct supervision.
  • S/he will be willing to conduct field travels and work in ethnically and culturally diversified and fast-growing team.
Living Conditions / Environmental Conditions:
  • The position is based in Maiduguri, Borno State and it requires up to 20% travel to field offices in Northeast Nigeria and Abuja.
  • Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
      Job Title: Safety and Security Deputy Manager Reference Number: ABV/OPS/2019/0027 Location: Abuja, Nigeria (With an estimated 50% travel to other program locations) Position Status: Full-time, Regular Program / Department Summary
  • Mercy Corps works in fragile and conflict-affected environments. While we recognize that these are difficult places to operate, we believe that transitional environments – countries affected by civil wars, economic and political crisis, or natural disasters – offer tremendous opportunities for positive change
  • Since the late 1990s, Mercy Corps has managed over 100 peacebuilding projects in over 30 countries and regions, making Mercy Corps a true leader in the field
  • We currently implement 34 peacebuilding programs globally. In Nigeria, Mercy Corps is currently implementing several conflict management programs, focused on reducing violent conflict between farmer and pastoralist communities, preventing/countering violent extremism, and increasing peace between religious groups.
General Position Summary
  • The Safety & Security Deputy Manager is responsible for managing all safety & security systems in  Abuja, middle belt, South Western and Northwestern Nigeria program locations.
  • The SSM will work closely with the Country Safety and Security Deputy Manager in developing and implementing procedures and policies specific to each situation including security management plans.
  • The Safety & Security Deputy Manager will provide support and advice to the Safety and Security Deputy Manager, relevant program directors on safety and security issues.
  • The Safety & Security Deputy Manager will provide training, mentoring, support and guidance to security focal points (SFPs) appointed in each field office and Security Officer (SO) for humanitarian team based in Lagos, Kano, Kaduna, Katsina, Kogi and Plateau states.
  • Moreover, the Safety & Security Deputy Manager will provide (or arrange for) necessary training of Mercy Corps staff and partners in the program locations as mentioned above, as needed.
  • He/she is expected to assist program teams in incorporating security planning and awareness into program planning. It is expected that He/she provides extensive support with frequent dialogue and field visits.
  • Reporting instruments and tactical guidance will be standard with the Nigeria team. In addition, the Safety and Security Deputy Manager will work closely with the Safety and Security Deputy Manager.
  • He/She will also coordinate with the Nigeria Security forums including UNDSS, other INGOs, embassies, etc. This engagement will be of particular importance as the UN scales up its humanitarian response/security infrastructure and security forums in the middle belt/Northwest.
Essential Job Functions Security Information & Analysis:
  • Work with SFPs, SO, Heads of Office and the SMT to monitor the security environment in the designated areas of Nigeria, with particular focus on the middle belt, South West, North, Northwest, and Abuja.
  • Prepare analytical reports, based on information from internal and external sources, to support policy and procedure reviews as well as to mitigate risks to programming.
  • Prepare weekly security brief and share with all relevant staff, including program managers, SFPs and security management team.
  • Be readily available at all times to the Country Safety and Security Deputy Manager and field staff to advise on security developments.
Security System Management:
  • Develop, review and ensure effective implementation of the MC Nigeria Security Management Plans including a security plan in assigned offices, together with key actors.
  • Develop, review and ensure the effective implementation of hibernation and evacuation SOPs.
  • Carry out vulnerability assessments, evaluating information and developing security protocols and strategies that work for the team and allow to progress safely and with the lowest risk possible.
  • Conduct security assessments in all offices and international staff residences, with recommendations to the Country Safety and Security Deputy Manager for any necessary improvements.
  • Ensure an adequate supply of necessary safety and security-related equipment at all offices and international staff residences.
  • Ensure that relevant staff members understand and can use this equipment, including radios, satellite phones, fire extinguishers, etc.
  • Conduct comprehensive security/risk assessment in potential new program/field sites, as necessary.
  • Implement and ensure effective monitoring of a vehicle tracking system in each office.
  • Ensure implementation of incident tracking and reporting protocols, with key stakeholders.
  • Prepare and update as necessary the “constant companion”, both full and pocket-sized versions.
  • Review and revise security telephone tree for all locations as necessary, with key stakeholders.
  • Conduct mock drills in  MC offices that fall under His/her responsibility(e.g. fire drill, evacuation drill etc.).
  • Promote and support efforts by field offices to meet the InterAction Minimum Operating Security Standards (MOSS) through effective planning and budgeting for security.
  • Work with SFPs, Program Managers, Heads of Offices and Directors of Programs on community acceptance messaging and other operational strategies.
Staff Management and Technical Support:
  • Participate in the identification of SFPs and recruitment of Security Officers as necessary. Assist Country Safety and Security Deputy Manager in the onboarding and training of these staff.
  • Assist Country Safety and Security Deputy Manager in supervising the security staff in his/her area of responsibility, including setting objectives, developing quarterly work plans, performance evaluation, etc. Assist SFPs in developing a monthly/quarterly work plan that can be monitored by the Head of Office, and remotely by Safety and Security Deputy Manager and Country Safety and Security Deputy Manager.
  • Mentor the SFPs to fulfil their safety and security responsibilities at the field-level.
  • Work with Country Safety and Security Deputy Manager to include necessary safety and security information in pre-departure information packages for new international staff and visitors.
  • Work with the Human Resources Officer (HRO) to develop and implement security orientation for new staff (international and national) and visitors.
  • Work with the HRO to identify security training needs of team members in coordination with Country Safety and Security Deputy Manager and include security awareness as an essential part of program training and refresher workshops.
  • Assess the training needs of drivers and guards in consultation with SFPs and Logistics staff.
  • Significant technical support provided to partner agencies – particularly in tactical skills and them defining their risk thresholds.
Coordination:
  • Place a high value on inter-agency coordination in security. Actively participate in security coordination activities in Abuja and encourage SFP and Heads of Office to participate in coordination activities at the field-level.
  • Daily check-ins with program/field teams in his/her area of responsibility.
  • Actively seek opportunities for formal and informal cooperation in security.
  • Develop a network of relationships with peers in the humanitarian community (UN, NGO, ICRC, appropriate governmental offices, etc.).
  • Develop and engage Mercy Corps’ internal network of SFPs, SO and Heads of Office, and encourage inter-communications between them.
  • Pursue opportunities to engage others in our community in creative solutions to our security challenges through collaborative efforts.
  • Any other duties which are not listed but are essential to the safety and security for MC staff members and properties.
Organizational Learning:
  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries:
  • Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility:
  • Security Officer
Works directly with:
  • SFPs, Director of Humanitarian Programs, Team Leader of Humanitarian Programs, Directors of Conflict Management and Gender Programs, Operations Manager, Head of Offices, Program Managers, and Finance Manager.
  • S/He will work very directly with Mercy Corps’ Safety and Security Deputy Manager.
Knowledge and Experience
  • Bachelor's Degree in a relevant discipline, Master's Degree preferred
  • 3-5 years of field experience in safety and security with a humanitarian or development non-governmental organization.
  • Extensive experience in setting up and managing safety and security systems and protocols and provide training to staff and partners.
  • Demonstrated understanding of complex emergencies, related security concerns, and appropriate responses to such emergencies. Good context analysis skills.
  • Excellent negotiation and representation skills and the ability to work comfortably with an ethnically diverse staff in a very sensitive environment.
  • Effective skills in coordination, organization and prioritization as well as in Microsoft Office applications.
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work cooperatively with team members.
  • Proven ability to work and solve problems independently without direct supervision.
  • Experience living and working in Nigeria, and experience in the Northeast preferred.
  • Knowledge of Mercy Corps systems and procedures highly desirable.
  • English proficiency required: excellent written and oral skills.
  • Ability to speak Hausa or Kanuri.
Success Factors
  • The Safety and Security Deputy Manager is responsible for the implementation of security policies, procedures and systems that are appropriate for the conditions in Nigeria. Strategies and tactics must be consistent with regional practices.
  • Critical to this job is problem-solving, and the ability to work out methods to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with MC and donor regulations. Maintaining strong cooperative relationships with other departments is crucial.
  • The successful candidate will have the ability to interact effectively with national and international staff members and demonstrate the ability to multi-task, meet deadlines and provide relevant advice and support in a fluid security environment.
  • The candidate will have a high degree of professionalism and must be able to live and work closely with a diverse team of individuals in a highly intense environment.
  • Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting.
  • Team members are expected to conduct themselves professionally and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.
    How to Apply Interested and qualified candidates should submit no more than 4 pages CV and Cover Letter in one document, addressing the position requirements to: ng-recruitment.nigeria@mercycorps.org Note
  • All applications must include the position title and Reference Number in the subject line.
  • CV and cover letter and should not be more than 4 pages.
  • Only short-listed candidates will be contacted for interview and we are an equal opportunity organization so women are strongly encouraged to apply for this position.
  Application Deadline  13th September, 2019.

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NGO / Humanitarian 
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