Jobs

Online Team Lead in a Leading Party Supplies Company


Owens and Xley Consults - Our client is a leading Party Supplies company, well known for their quality and affordable party gift and decoration item.
They are recruiting to fill the position below: Job Title: Online Team Lead Location: Ikoyi, Lagos Job Type: Full Time
Job Description
  • The Online Team Lead will manage interactions with customers through the company's digital channels.
  • S/he will also receive and process customers online orders as well as respond to customers queries and complaints.
Key Responsibilities
  • Resolve customers complaints
  • Responds to customers enquiries via website or social media with approval from the Business Director
  • Create and post content and videos on social media platforms
  • Manages and resolves client complaints
  • Follow up on customers to get feedback post service delivery
  • Other tasks as assigned.
  • Take pictures of items and post on the website.
  • Manage customer engagement for all social media platform
  • Receive online orders, process orders and ensure the items are delivered to the customers
  • Communicates orders to the operations team for delivery
  • Ensures customer satisfaction at all times
Educational Qualification and Experience
  • HND or B.Sc. in any related discipline
  • 1-2 years experience in direct sales, digital marketing or customer service
  • Experience in the retail industry is a plus.
Skills and Abilities:
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Good initiative, time and stress management skills.
  • Must know how to use a website
  • Digital marketing skills
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills.
Work Conditions
  • May be required to work overtime.
Remuneration
  • N60,000 / month.
 
How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
  Application Deadline 4th March, 2020.