Operations Engineer at BBC World Service

The BBC is an international multimedia broadcaster on radio, TV, online and social networks with a weekly global audience of 320 million. As part of an historic multi-million pound expansion of BBC Africa, the BBC World Service is introducing a wide range of new and exciting language and regional content to serve African and global audiences.

We are recruiting to fill the position below:

Job Title: Operations Engineer

Job Reference: BBC/TP/623869/65253
Location: Lagos, Nigeria
Contract Type: Permanent - Full Time
Job Category: Technology, Systems & Delivery
Contract: Continuing (permanent). Local terms and conditions apply.
Job Category: Journalism
Business Unit: News - WSG World Service
Band: C

Job Introduction

• International Operations provides the infrastructure and production facilities for BBC News internationally, leading on the delivery of safe, secure and compliant operations.
• We support our editorial teams to create engaging content and grow our global audience.
• International News is at the heart of the BBC. BBC News Group employs approximately 2,000 staff in 74 news bureaux around the world. It provides multimedia services to a global weekly audience of over 489 million, in English and more than 42 languages around the clock, every day of the year. Bureaux react to breaking news, provide news updates and analysis and produce live programmes and online output.
• International Operations team support all News Group international bureaux. They manage all the office budgets and oversee international projects and provide a single interface with Technology, Finance, HR and the BBC’s other professional service teams and experts. 
• We are recruiting an Operations Engineer who will report to the Executive Bureau Manager and will help with technical operations and affairs in the BBC Lagos Bureau.

Role Responsibility

• The role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services.  
• You will work with language services on a wide range of broadcast and production activities.  
• You'll ensure that all desktops, laptops and printers are in full work capacity.  
• You'll also liaise with Engineering Operations on server issues, internet connectivity and general issues within the Bureau, logging and managing incidents in an operational environment.

Are you the right candidate?

• Broad technical knowledge, including understanding of complex systems built from separate components.
• Experience of operating within, or demonstrable knowledge of, multi-platform environments.
• Ability to communicate effectively with external providers and internal partners.
• Troubleshooting and diagnosing defects in complex systems.
• Able to create supporting documentation.
• Able to prioritise according to service impact and work under pressure.
• Awareness of current safety legislation and statutory requirements relating to IT including Electricity at Work
• Experience or knowledge of monitoring and interacting with a range of applications and services.
• Experience in supporting a wide range of broadcast and production technologies, systems and equipment.
• Experience of logging and managing incidents in an operational environment.
• Familiarity with using a range of diagnostic and monitoring tools.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  4th January, 2023.