Operations Manager at Strait Sahara Microfinance Bank Limited

Strait Sahara Microfinance Bank Limited, a Financial Services, is recruiting suitable candidates to fill the position below:

Job Title: Operations Manager

Location: Makurdi, Benue
Employment Type: Full-time

Job Summary

• The Operations Manager role is responsible for driving the bank's operational efficiency, innovation, and service excellence while ensuring regulatory compliance and managing operational risk.
• The position involves overseeing daily banking operations, developing and implementing strategic initiatives, and providing expert advisory to key stakeholders.

Key Responsibilities

• Develop and implement operational policies, systems, and controls to improve efficiency and mitigate risks
• Oversee daily banking operations, including payments, settlements, account services, and customer service
• Receive and disburse local currencies for approved transactions, accurately counting, verifying, and recording all cash transactions
• Handle deposits in line with CBN guidelines and internal policies
• Maintain a daily cash register, submit transaction summaries, and reconcile cash balances
• Provide excellent customer service, resolving complaints and promoting products and services
• Collaborate with other team members to achieve sales and customer service goals.
• Provide best practice solutions to business problems and support evolving business needs
• Ensure compliance with regulatory requirements and manage operational risk
• Lead and coach operations teams to establish a performance-driven culture
• Implement continuous service and customer experience monitoring systems
• Build valued relationships with internal and external stakeholders

Core Areas of Focus

• Operations Oversight
• Business Advisory
• Continuous Service Improvement
• Stakeholder Management
• Team Leadership.
• Business Support
• Regulatory Compliance
• Risk Management

Requirements

• Bachelor's Degree in Finance, Business Administration, or a related field
• Certifications in operations management or related areas are a plus
• 3 years experience in Fintech operations, Banking and Payment, knowledge of fintech products and services
• Strong analytical and problem-solving skills
• Excellent leadership and team management abilities
• Effective communication and interpersonal skills
• Attention to detail and ability to multitask.
• Proficiency in financial operations management, risk management, and compliance
• Experience in Business Analysis and designs
• IT experience is a plus

How to Apply 
Interested and qualified candidates should:
Click here to apply

Application Deadline 30th November, 2025.