PricewaterhouseCooper (PwC) recruitment for a Front Desk Officer in Lagos

PricewaterhouseCooper (PwC) - Our client is a widely recognised Specialist Life Assurance Company in Nigeria, serving thousands of customers with bespoke insurance products tailored for each phase of their lives. The company is aimed at improving the quality of life of clients by providing prompt and quality insurance service delivery. They offer a range of insurance products such as annuity, investment plans, group life plans and much more. We are recruiting on behalf of our client to fill the position below:     Job Title: Front Desk Officer Reference Number: 125-NIG00214 Location: Lagos Job type: Permanent Department: People & Change Nigeria The Position

• This position is often the first point of contact with the firm and reflects the firm's image to clients.
• Thus, working relationships are with PricewaterhouseCoopers client, contractors, vendors, suppliers and staff members which place the position at the front end of the office drive for a positive image.

• Enhance clients' perception of PwC by providing distinctive and personalized response to visitors and callers and facilitating effective communication.
• Communicate courteously with clients and staff members by email, letter and face to face.
• Take and receive messages for various personnel.
• Communicate complaints or any major issue to appropriate personnel.
• Co-ordinate and organize booking of meeting room and appointments.
• Call-in and pick-up delivery of express mail services (FedEx, UPS, and DHL etc.).
• Manage the reception area and report issues promptly.
• Receive, sort, distribute and keep accurate records, of incoming and outgoing correspondences with clients.
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Any other related assignment to job functions.

• Excellent communication and people skills.
• Problem-solving skills
• Previous experience will be an added advantage in similar customer relations job function
• Ability to speak other language (s) will be an added advantage
• Proficiency in the use of computer - internet skills including e-mails, group messaging, MS office (word, excel, outlook, access)
• Highly organized and ability to cope with competing demands
• Personable/highly presentable
• Excellent phone etiquette