Product Specialist at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Product Specialist

Location: Lagos

Core Responsibilities‌
Monitoring of Existing Process Data:

• Identifying and resolving anomalies through data monitoring‌
• Optimizing processes with data analytics
• Producing regular service performance reports.

Mapping out Automated Process:

• Analyze customer inquiry trends, pain points, and service bottlenecks to identify directions for process optimization.‌
• Design and optimize customer service process. Aim for full automation to reduce reliance on human resources.

‌Qualifications & Skills‌

• Experience‌: 1-3 years in fintech/digital operation, with focus on customer service.

Hard Skills‌:

• Skilled in Office software
• Excellent analytical skills and data-sensitive.
• Proven expertise in analyzing and optimizing end-to-end processes.

How to Apply
Interested and qualified candidates should:
Click here to apply