Recent Vacancies at Ralds and Agate Limited, 26th Sept., 2019

Ralds & Agate is a Business Management Consulting firm focused on providing People and Process related solutions to businesses, communities and organizations within and outside Africa. Our focus is on People and Processes. Developing the potential within our people. to improve business practices, unleash creativity and enhance industrial productivity. We are recruiting to fill the position below:   Job Title: Corporate Services Manager Location: Lagos Job Description

• Ensuring the maximization of the manpower of the organization, particularly through the effective utilization of the company’s personnel resources
• Maintenance of a meritocratic and performance driven work environment
• Proper & appropriate implementation of company policies / Benefits Administration

• Coordinate all security operations for the company
• Develop and Implement all international standard manuals and security processes
• Develop, supervise & implement comprehensive training processes, procedures & guidelines

• Oversee enforcement and implementation of the company’s Human Capital Management strategies, ensuring it effectively aids the achievement of the company’s immediate, short and long-term goals and objectives
• implementation of the company’s policies, ensuring they incorporate best-in-class corporate practices and managing the communication and reinforcement of the policies
• Manage all shared services activities and coordinate the alignment of pre-defined annual corporate objectives to ensure success with minimal hitches
• Ensure that all business groups receive the professional support (particularly human and technological resources required to ensure complete attainment of set objectives
• Oversee the client services function and processes to ensure effective communications, adherence to corporate standards and limit revenue losses
• Manage all performance management and manpower development activities

• The ideal candidate would have a Minimum of university degree (a master’s degree in Business Administration will be advantageous)
• Minimum of Five (5) years’ work experience in a general or process management role

• Strong Leadership skills
• Strong Oral and Written Communication skills
• Good Presentation Skills
• Strong Negotiation Skills
• Strong Problem solving skills
• Ability to plan, schedule and coordinate effectively

• The Complaint Management specialist’s primary responsibility is to investigate and resolve customer complaints, communicate with customers directly to resolve issues and follow up promptly.
• Gather data, investigate and analyze it, and evaluate other information alongside it to identify possible problem areas and causes.
• Review the analysis to write up reports with recommendations, including preventive or corrective actions, for management.

• Partners with sales operations and support departments to identify root cause of issues and solutions to increased levels of complex escalated complaints as evidenced by amount of research.
• Delivers quality customer service experience focused satisfying the customer during the complaint resolution process.
• Evaluates complaint management process to ensure consistent practices in accordance with policies, procedures and all state/federal laws.
• Calibrates with peers and management on previous resolutions to ensure accuracy of handling and process.

• A Bachelor's Degree
• An MBA is desirable, but not mandatory
• Minimum of 10 years of experience, in customer experience management and contact center management.
• Previous experience working in a front-line customer-facing role will be strongly considered.

• Communication Management
• Root cause analysis management
• Data Management
• SOP Management
• Revenue Growth Management Strong Negotiation Skills
• Ability to determine defects or errors in process or procedure.
• Demonstrates ability to confirm and check for understanding of communication.
• Ability to adjust to new developments/changing circumstances.
• Ability to work in a fast paced, rapidly changing environment.

• Coordinate all security operations for the company
• Develop and Implement all international standard manuals and security processes
• Develop, supervise & implement comprehensive training processes, procedures & guidelines

• Develop and/or create an organizational plan for managing security matters
• Oversee all matters relating to security of company locations, assets and gated communities
• Ensure effective coordination of all retained security companies or operatives including guards, MOPOL and security dogs
• Management and coordination of all security deployments inclusive of armed MOPOL deployment.
• Ensure prompt response to security emergencies in any and all locations.
• Develop and implement codified security training manual and structure which would also include fire/safety drills, parade drills, access control procedures, client communication protocols, unarmed security processes and self-defense drills.

• The ideal candidate would have at least 8 years’ industrial security experience or 10 years armed forces experience

• Good knowledge of security operations
• Strong Leadership skills
• Relationship Management
• Strong Problem solving skills
• Ability to plan, schedule and coordinate effectively
• Ability to work in a fast paced environment and under pressure
• Ability to inspire confidence and create trust
• Result Oriented

• The Research Analyst is tasked with providing the company’s clients, agents, and executives with actionable market data and real estate valuation support, as well as publishing reports on market trends for a wide variety of audiences.
• Through extensive research, the RA provides insights on business opportunities with regards to the services it renders in the Real Estate industry. He/she Provides intelligence on competitors, technological advancements, etc. that would guide the Business Development Unit’s strategic approach in prospecting and client management

• A Bachelor’s degree in Marketing, Economics, Business Management, Social Sciences, Maths, Computer Science and Statistics
• Must have at least 2 years’ work experience in Real Estate industry
• Having one of the following certifications would be an added advantage:
  • Certified Research Analyst (CRA)
  • Certified Market Research Analyst (CMRA)

• Demonstrable experience collecting and analyzing data
• An understanding of what drives real estate valuation and how real estate values are measured
• Demonstrable knowledge of trend spotting, economic analysis, materials survey and competitive market intelligence
• High level competence using Excel Modeling Excel skills (Pivot Tables, VLOOKUP, What-If Statements, Formulas, Charts)
• Ability to work in a fast paced environment and under pressure
• Ability to inspire confidence and create trust
• Result Oriented