Recent Vacancies in a Leading Web Hosting Company

One of Nigeria's leading Web Hosting company is seeking talented and passionate individuals to fill the position below:

Job Title: Business Development Manager

Location: Ikeja Lagos,
Employment Type: Full-time

Details

• Full Business Development of all outsourcing products (Awareness, Sales, Planning and Strategy)
• Provides leadership training and supervision.
• Ensures that staff carry out their duties efficiently and effectively.
• Ensures that departmental sales and other targets are achieved.
• Develop product proposals and drive sales
• Ensures that all necessary reporting and feedback is given to Management.
• Enhance new and existing business opportunities.
• Manages the resources of the department.
• Ensures existing customers are retained.
• Responsible for business branches expansion nationwide
• Ensures proper costing and analysis of products and sales.
• Annual budgeting and Execution (resource planning and sales)
• Managing the janitorial company Mati & May
• Any other work assigned by the Managing Director

Requirements

• B. Sc in Marketing or any other related field
• Masters in Business Administration or Professional Qualification is an added advantage
• 5years working experience fleet management & Personnel Outsourcing
• Experience in sales and Marketing
• Proven track record of sales in the past with evidence

Salary
NGN75,000 - 150,000 / Month.

Job Title: Sales / Billing Client Support Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We seek talented and passionate individuals looking to pursue a career in Sales/Billing Support/Customer Service at one of the Nigeria's leading web hosting companies.
• This is not a typical Sales/Billing support representative role! We want people who can identify customers needs and consistently meet their expectations. If that is you, read on!

The Role

• As a Sales/Billing Support Representative, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
• Primarily, you will be troubleshooting sales and payment related issues with our current customers and helping them manage their account information.
• These customers need your help with issues that they cannot resolve on their own.

What You Will Do

• You will work directly with customers via telephone and email to troubleshoot quotes, invoices and payments for products in order to facilitate the activation/renewal of new products and/or services.
• When customers will contact you with their issues, you will utilize your sales & marketing knowledge and provide appropriate solutions to the best of your ability.
• You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
• Your goal is to ensure that the customer has a positive experience with their product/service.

Qualifications

• Candidates should possess a Bachelor's Degree with 1 - 5 years work experience.

What You Bring To The Table:

• Your ability to woo others with your written and verbal communication skills in the English language
• Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
• Your attention to detail to ensure customers have the best experience possible while meeting departmental goals.
• Your reliability to work assigned shifts and complete work as expected
• Your experiences in the areas of Sales/Billing support and customer service
• Your proven ability to learn and understand the many web hosting technologies quickly and accurately (knowledge and experience with marketing tools, computer and online banking procedures is a plus!).
• Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

What We Are Like:

• The essential functions of the job are to sit, use a keyboard, a mouse, view a dual monitor set up, and communicate with customers over the phone and online for long periods of time.
• Add on driven co-workers, supportive staff, relaxed dress code, company outings and more! If you feel that your skills are a match for what we are looking for, please reach out.

Salary
N70,000 - N150,000 monthly.

Job Title: Web Developer / Technical Support Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are seeking talented and passionate individuals looking to pursue a career in Technical Support / Customer Service at one of the Nigeria's leading web hosting companies.
• This is not a typical technical support representative role!
• We want people who can identify customers’ needs and consistently meet their expectations. If that’s you, read on!

The Role

• As a Technical Support Representative at QServers Network Limited, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
• Primarily, you will be troubleshooting web hosting related issues with our current customers and helping them manage their account information.
• These customers need your help with issues that they cannot resolve on their own.

What you will do:

• You will work directly with customers via telephone and email to troubleshoot products and/or services in order to facilitate the purchase of new products and/or services.
• When customers will contact you with their issues, you will utilize your tech-savvy knowledge and provide appropriate solutions to the best of your ability.
• You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
• Your goal is to ensure that the customer has a positive experience with their product/service.

What you bring to the table:

• Your ability to woo others with your written and verbal communication skills in the English language
• Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
• Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
• Your reliability to work assigned shifts and complete work as expected
• Your experiences in the areas of technical support and customer service
• Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
• Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

What we are like:

• The essential functions of the job are to sit, use a keyboard, a mouse, view a dual monitor set up, and communicate with customers over the phone and online for a certain periods of time.
• Add on driven co-workers, supportive staff, relaxed dress code, company outings and more! If you feel that your skills are a match for what we are looking for, please reach out. We are an Equal Opportunity Employer.

Candidate Requirements

• Candidates should possess Bachelor's Degree with 0-1 year work experience
• Graduate, not more than 30 years
• Must have completed NYSC

Proficiency:

• Web development - PHP, Javascript, HTML5, CSS and also should be able to use the following(wordpress, joomla, Opencart)
• Web development - PHP, Javascript, HTML5, CSS and also should be able to use the following(wordpress, joomla, Opencart)

Salary
N75,000 - N150,000 / Month.

Job Title: Human Resources Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Details

• The HR Officer is responsible for providing support in the various human resources functions, which include recruitment, staffing, training and development, performance monitoring and employee counseling.
• The HR Officer will be involved in sourcing, recruiting, planning the overall HR strategy and assist in creating and implementing HR policies and procedures.
• Ensure everything in the office runs smoothly on a daily basis, office equipment is maintained, all records are up to date, whilst carrying out several administrative jobs
• In charge of all employee matters
• In charge of admin
• Responsible for all recruitment, leave, promotions and terminations etc.
• Identify KPIs and Conduct staff appraisals
• Develop Company's Human Resources Policies
• In charge of conflict resolution
• Maintain all office and employee records
• Responsible for training of old staff and orientation for new
• Clocking staff in and out
• HSE for staff
• Ensuring compliance to dress code & other company policies
• Ensures that company complies with all laws as regards pensions and staff PAYE
• Monitors all employees conduct
• Provides payroll information by collecting time and attendance records
• Maintains employee confidence and protects operations by keeping human resource information confidential and any other duty which may be assigned.
• Staff induction and Onboarding Process
• Provide Job description (JD), SOP, SLA, for employees
• Performance Management
• Develop and implement policies on a variety of workplace issues
• Staff exit procedure & Online
• Prepare salary schedule
• Appraisal & Feedback
• Learning and Development
• Disciplinary Measures
• Managing Employee Relations
• Strategic Management
• Employee and Labour Relations Implement the enlisted above within agreed timelines
• Ensure regular meeting with employee(s) to attend to complaints and best ways of resolving it for optimum performance.
• Conduct 3 months review for new staff
• Coordinate staff trainings
• Staff rotation when needed
• Record staff sanctions
• Act as staff personal chancellor
• Staff HMO Coordination
• Pension remittance
• Tax remittance
• Escalate and advise management on issues.
• Conduct Appraisal every 6months
• Update staff handbook and sanction policies
• Follow the point deduction system and reward system
• Update Staff file
• Conduct Staff exit interview
• Conduct Staff audit ( identify over staff and under staff)
• Maintain employee information soft copy on zoho and hard copy in client file
• Carry out staff address verification
• Conduct verification on employee's previous employer.
• Relationship management with regulatory authorities and Vendors
• Serving as a point person for all new employee questions
• Maintaining current HR files, records related to grievances, performance reviews, and disciplinary actions
• Ensuring background and reference checks are completed
• Overseeing the completion of compensation and benefits documentation
• Orienting new employees to the organization (setting up a designated log-in, workstations, email addresses etc.
• Performs other duties as may be assigned by department and / or company management.

Job Requirements

• Candidates should possess at least a Bachelor's Degree.
• Minimum of 1 year experience.
• Ability to work in a fast paced environment
• Having a Professional certificate (CIPM, HRCI) is an advantage
• Ability to work with minimal supervision
• Ability to mutitask

Salary
NGN75,000 - NGN150,000 / Month.

Job Title: Senior Accountant

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities

• Ensure the coordination of the statutory audit, year in year out, and resolve all possible queries
• Ensure the efficient management of company’s bank accounts
• Maintain and manage all financial records, logs, spreadsheets, and registers
• Ensure the company’s banking operations; seeing to it that all funds are appropriately banked ensuring efficiency and returns
• Provide inputs and advice to company. This could include recommending changes that will maximize revenue and profit
• Ensure tax regulations are in compliance with established standards
• Ensure the robust and efficient tax planning and filing with the relevant bodies
• See to it that the financial position of the company is well calculated daily
• Check and verify cash transactions; and also investigate and propose possible resolution for any discrepancies
• Responsible for interest and debt analysis, with provision of relevant information and report
• Take care of the cash management system of the company and their payment mechanism
• Responsible for following up on financial proceedings, and ensuring tasks are completed on schedule.

Job Requirements

• Candidates should possess a Bachelor's Degree with 1-5 years work experience.
• Proficiency in communicating with the management and staff of the company
• Ability to assign duties and to management a team effectively
• Self-motivated individual with effective organizational skills
• Ability to undertake multiple tasks at the same time without losing focus
• Must be proactive, with the ability to meet and surpass project deadlines
• Possess exceptional analytical reasoning skills to think problems thoroughly and generate solutions.

Salary
N75,000 - N150,000 / Month.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.

Application Deadline 8th July, 2021.