Recent Vacancies at Schneider Electric, 29th October, 2018

Schneider Electric - As the Global Specialist in Energy Management™ and market leader in industrial automation and software. Schneider Electric enables people to experience and transform efficiency where they live and work; from home to enterprise, across the grid and the city. Focused on making energy safe, reliable, efficient, productive and green, the Group brings a world where innovative individuals use collaborative solutions to make the most of their energy, while using less of the common planet. We are recruiting to fill the position below:     Job Title: Field Service Representative, Energy & Power Ref No.: 004NGE Location: Lagos, Nigeria Schedule: Full-time Essential Responsibilities

• Provide outstanding customer service
• Advise customers on best practice, new services and upgrade opportunities
• Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.
• Perform Preventive, scheduled and unscheduled Maintenance on equipment
• Track Installed Base (serviceable assets)
• Submit Opportunity Detected during his interventions
• Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems…
• Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, …).
• Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
• Perform basic audits of customer’s electrical systems and equipment.
• Document all required information for each site (technical report)
• Get signature from customer for acceptance after the execution of the on-site work
• Provide daily and accurate time and expense for each customer intervention
• Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.
• Develop innovative solutions to more complex technical problems that arise during start-up.
• Research, evaluate, and recommend new products or equipments upgrades that will meet customer needs.
• Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
• When at customer site, looks for other business opportunities outside current scope of work and lead them to the sales team
• Is in permanent relation with his planner/coordinator for smooth execution of his intervention
• Will escalate to FS technical expert in the countries as needed when unable to solve a technical issue
• Perform other duties as assigned
• Can investigate remotely  the origin of the breakdown and submit fixes (in a service bureau for example)

• Customers, coordinators, Operations leader, Inside  services sales, technical support.

• Regular training to develop competency
• Knowledge of overall Schneider Electric offer and serviceable assets to identify cross-BU opportunities
• Appropriate tools to be efficient.

• Associate Degree in Electronics/Electrical/Mechanical with at least 1 year of related experience, or have 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience.
• Field Service Rep Jr. - has 1-3 years experience in Field Services. FSR Jr. role works under general directions for routine work and detailed instructions on new assignments.
• Field Service Rep Sr. - has 3-5 years experience in Technical Service field. FSR Sr. role works under no instruction for routine work and general instructions on new assignments.
• Field Service Rep Expert - has 5-10 years experience in Technical Services. FSR Expert role works independently to determine methods and procedures on assignments. The Expert coordinates contracts and manages subcontractors on projects.
• Expert FSRs integrate all Schneider Electric and customer equipment and systems.
• Expert is responsible for Service Level provided to customer on-site.  This role demonstrates applied technical experience for on-site project management across all BU offers.

• High level of technical knowledge of electronic/electrical component theory.  Knowledge of HVAC systems and applicable application software knowledge is preferred.
• Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members
• Must operate within division policy guidelines using independent judgment in achieving assigned objectives
• Must comply with all safety policies, practices and procedures
• Participate in proactive team efforts to achieve departmental and company goals
• Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.
• Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.
• Handle multiple tasks simultaneously
• Must be able to stand, walk, and sit for extended periods of time. Must be able to lift and carry heavy objects up to 50 pounds
• Must be able to communicate (speak, hear and write) effectively to various intellectual levels.
• Familiarization in preparing MOPs is a plus and candidate must adhere to the strict guidelines of approved Methods of Procedures (MOPs).
• Verifiable hands-on technical work experience required
• Certification needed according to Business and Country where he is operating.
• Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems).
• Posses a valid driver's license.

• Develops account profiles and executes the sales plan.
• Applies market and account skills necessary for dealing with specific target audiences.
• Identifies and contacts potential customers or prospects, either existing or new.
• Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery..)
• Utilizes BFO (Salesforce.com) for sales funnel management and for Account Planning.
• Provides monthly forecasts and summaries in a timely manner.
• Participates in the preparation of analysis and reports on field service performance.
• Prepares sales quotations and proposals with the help of quotation team in respect of FS expected margin.
• Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.
• Is “feeding” the Field Services Marketing leaders with Offers feedback and needs
• Educates customers on all SE products and services with special attention on Recurring and digital Offers
• Provides mentoring, coaching and guidance to other sales employees
• Coordinates and/or attends trade shows and marketing/sales seminars as needed

• FS Sales Team, Customers, FSVP, FS Operational Marketing, Inside services sales, BU/Country account managers, Business developers , Services Bureau

• Good working relationship and regular coordination with all Account Managers (incl. GAM/KAM) for opportunities identification and support
• Regular collaboration with FS Operational Marketing team  for thorough understanding of country Installed Base

• The successful candidate should have a (4) year college degree or equivalent work experience and (3-10) years technical sales experience.
• Inside sales or CCC experience is a plus
• Ability to build a sustainable and reliable relationship with the customer.  The concept of Customer Intimacy is critical in Field Services.
• Excellent verbal and written communication skills including C-level customers
• Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product.
• Proficient in Microsoft Office suite and ERP/CRM related tools.  Excellent organizational skills.

• Develops account profiles and executes the sales plan.
• Applies market and account skills necessary for dealing with specific target audiences.
• Identifies and contacts potential customers or prospects, either existing or new.
• Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery..)
• Utilizes BFO (Salesforce.com) for sales funnel management and for Account Planning.
• Provides monthly forecasts and summaries in a timely manner.
• Participates in the preparation of analysis and reports on field service performance.
• Prepares sales quotations and proposals with the help of quotation team in respect of FS expected margin.
• Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.
• Is “feeding” the Field Services Marketing leaders with Offers feedback and needs
• Educates customers on all SE products and services with special attention on Recurring and digital Offers
• Provides mentoring, coaching and guidance to other sales employees
• Coordinates and/or attends trade shows and marketing/sales seminars as needed

• FS Sales Team, Customers, FSVP, FS Operational Marketing, Inside services sales, BU/Country account managers, Business developers , Services Bureau

• Good working relationship and regular coordination with all Account Managers (incl. GAM/KAM) for opportunities identification and support
• Regular collaboration with FS Operational Marketing team for thorough understanding of country Installed Base

• The successful candidate should have a (4) year college degree or equivalent work experience and (3-10) years technical sales experience.
• Inside sales or CCC experience is a plus
• Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.
• Excellent verbal and written communication skills including C-level customers
• Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product.
• Proficient in Microsoft Office suite and ERP/CRM related tools.
• Excellent organizational skills.

• In this position you will be responsible for the sale of the complete portfolio of the Oil &Gas, Power Generation, Food & Beverage & Water Business Units (including PLC, SCADA and DCS operating systems) in Nigeria - West Africa.
• You will be the first point of contact for existing and new customers. You will maintain an excellent relationship with your customers, which will allow you to understand their specific requests, business processes and needs. You work with various sales channels like the end customers, EPCs, system integrators and consultancy firms.

• Developing, maintaining and expanding lasting professional customer relations by means of regular customer visits and participation in customer events.
• Proactively taking on key positions in order to obtain budgeted orders from these customers.
• Negotiating price and conditions with the customer.
• Having current knowledge of the market readily available by developing and maintaining market and product developments up to date, gaining insight in customer structures and organizations, and identifying and following up on opportunities with customers.
• Analyzing customer needs and elaborating offers both independently and in cooperation with the solutions/sales support team.
• Coordinating the preparation of quotes in cooperation with the proposal group.
• Coordinating technical support for customers.

• You have completed a relevant technical master degree (electronics or industrial automation).
• You have a 5 years of experience in industrial automation, preferably in the Oil & Gas and/or Power sectors.
• You have proven experience in the sale of technical solutions and concepts.
• You combine commercial insight with a result-oriented attitude, while applying the required interpersonal skills.
• A good command of both oral and written English.
• A driver's license is required.