Recruitment at First Point Group for Data Analysts – Nokia Nigeria

At First Point Group we’ve made the global telecoms recruitment industry our business. For clients such as Ericsson, Huawei and Nokia Networks, the strategic contribution of FPG, a trusted global partner who knows their industry inside out, is an invaluable business asset. Over the years, we've gained deep industry expertise and experience, and developed close relationships with a vast network of telecoms professionals around the world. As a result, we're perfectly placed to help our clients and candidates deliver the next generation of technology. We are recruiting to fill the position of:     Job Title: Data Analyst – Nokia Nigeria Location: Nigeria Start Date: 1st October, 2017. Duration: 6 Months Extendable Role Description

• Customer Experience business strategy and priority.
• Usage analysis and correlation to Network issues.

• Identify and assess the customer and business impact of CEM insights, network performance and service degradation including inputs from customer complaints, BSS systems and usage pattern changes.
• Interact with the customer or network operations team to acertain the customer and business impact
• Recommend and help in prioritization of resolution of the multiple customer facing issues and service issues.
• Proactively analyze the customer complaint trends (if available) to inform Ops manager
• Calculate and quantify the business impact for CEM insights and network performance degradation incidents.
• Monitors and records service usage trends per location, per device type and app type.
• Maintain a knowledge base of high usage and high value touch points and high impact geographies

• Deep understanding of CEM use cases, data model, traffic flow.
• Telecom trends,
• Device analysis, and operator business priorities

• Business expenses outside home based

• Accommodation
• Transport
• Flight from home country
• Visa and work permit costs
• Local tax
• Travel and medical insurance
• Food and laundry