Senior Key Account Manager Job in a Leading Mobile Operator Company.

⏲ Jun 2, 2016, 11:22 AM
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Nairtime is the largest provider of Airtime Credit Services in the African and Middle East region. We power XtraTime for MTN in Nigeria, Ghana, Benin, Zambia, Uganda and Afghanistan.
We perform millions of transactions daily, enabling subscribers to communicate always and Mobile Operators to increase their airtime revenues.

Job Title: Senior Key Account Manager

Position OverviewFor the Telecom VAS companies we are looking for a talented and passionate professional to develop an outstanding relationship with a leading mobile operator, a strategically important large customer.

Nairtime has deployed its Airtime Credit Services at a leading mobile operator and the Key Account Manager is expected to lead commercial aspects of project integration, optimize the service performance and up-sell new system releases, while ensuring that the customer’s needs are met by the company.

The Key Account Manager represents the entire range of Telecom VAS products and is responsible for cross-selling the ChannelVAS portfolio into the same account.

Job Responsibilities

Establish productive and professional long-term relationships with stakeholders at all levels
Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer’s expectations
Optimize service performance from a financial point of view
Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis
Monitor the market and competitor activities
Regular reporting on sales activities, opportunities, threats, project progress etc.
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
Drive solutions-orientated efforts that address the customer situation

Accountabilities and Performance Measures

Achieve assigned service performance targets from SLA and financial perspectives
Achieve sales targets for new business (cross-selling opportunities)
On-time payment collection
Complete strategic account plans
Active member of integration project team and ensure on-time service launches
Maintain high customer satisfaction ratings
Arrange meetings between CXO level account personnel and the company’s management

Essential Qualifications & Experience

5 Years of verifiable experience in Large Account Management
Proven sales track record of Telecom and/or VAS services/solutions
Sound understanding of the culture, politics and (regulatory) policies in Nigeria and a good insight into the telecom industry

Desirable Qualifications & Experience

Knowledge of Telecom Systems
Bachelor’s or master’s degree
Experience with financial statements and reconciliation processes

Profile

Strong interpersonal and relationship building skills
Modern, consultative sales techniques and results orientated
Self-motivated and ability to work independently
Ability to converse with stakeholders of all levels, from C-level to business operations
Effective influencing, persuasive and negotiation skills
Highly analytical, converting trends into actions
Excellent presentation skills
Pro-active attitude
Multi-tasking and coordination
Bi-lingual; English and local languages