Service Engineer at Raybond Technical Limited

Raybond Technical Limited is a total engineering solutions business fully backed and supported by first rated European engineering equipment’s and spares manufacturers with over 10 years of experience in engineering solutions and services particularly to the cement, sugar, oil & gas industries coupled with demonstrated capability in other industrial sectors like construction, food & beverages, pharmaceuticals and heavy industries to name a few.

We are recruiting to fill the position below:

Job Title: Service Engineer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• The service engineer will be responsible for repairs, servicing equipment, creating preventative maintenance strategies, and updating user manuals.
• The Service Engineer should look for ways to improve customer experience and interact well with clients to provide information and procedures to address the inquiries, concerns and requests to their products and services.

Duties and Responsibilities

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Assist in installing equipment; analyze, inspect and review findings to determine the solution to the problem client’s demand.
• Carryout inspection, troubleshooting and repairs as required by clients’ company policies and procedures.
• Using various proved and effective engineering strategies and tools to provide effective solutions to clients' concerns.
• Delivering demonstrations to ensure that clients are educated on safe and effective equipment use.
• Providing recommendations about new features and product improvements.
• Develop relationships with new and existing clients, building relationships based on integrity, trust, and respect
• Promote Raybond’s other arms of services/products.
• Liaise with contractors and subcontractors to ensure seamless and effective work is delivered on behalf of Raybond.
• Work with clients, field engineers and technicians to ensure adequate service delivery.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Identify potential clients and liaise with Technical Sales Team where necessary.
• Offer customer training for the purchased products
• Conducting quality assurance and safety checks on all equipment.

Requirements

• A Bachelor's Degree / HND in Engineering is preferred.
• A relevant certificate or license is advantageous.
• Excellent active listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and a growth mindset.
• Self-motivated.
• Relevant years of 5 years’ experience minimum.
• Excellent analytical and problem-solving skills.
• Familiarity with electrical or mechanical procedures that may have effect on the products being purchased.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using "SERVICE ENGINEERS" as the subject of the email