Store Manager at The Workplace Centre Limited

The Workplace Centre Limited - We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.

We are recruiting to fill the position below:

Job Title: Store Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• The Store Manager is responsible for ensuring that all branches, coordinating staff to ensure delivery of first class customer service and ensuring smooth overall operations of store/outlet they are responsible for.

Key Objectives
The Key of objectives of the Shop Manager position include:

• Coordinating daily front and back end operations of all outlets
• Supervising staff and area to ensure customer satisfaction within outlets
• Monitoring and training staff to ensure uniformity in service and presentation across all outlets

Duties / Responsibilities
Daily Shop running:

• Coordinating daily Front of the House and Back of the House restaurant operations
• Coordinating and liaise with external store suppliers
• Overseeing maintenance of stores and testing facilities
• Monitoring the quality of products
• Seeking and receiving customer feedback

Staff Coordination:

• Monitor staff performance and provide feedback to improve productivity
• Ensuring staff compliance with uniform and appearance rules
• Organize and supervise outlet employee shifts .
• Training new and current employees
• Ensure staff compliance with sanitation and safety regulations

Customer Service Interaction:

• Delivering superior service and maximize customer satisfaction
• Responding efficiently and accurately to customer complaints and escalat-ing where needed
• Upselling and promote products to customers
• Managing restaurant’s good image and suggest ways to improve it

General Shop Operations:

• Estimate future needs for goods, kitchen utensils and sundry products
• Ensuring availability of store supplies through timely requisition through F&B Manger
• Compile detailed reports on products and sales

Key Performance Indicators:

• Consumer feedback
• Stock availability at outlets
• Timely and accurate reporting
• Restaurant staff performance
• Restaurant outlet maintenance

Reporting Relationships

• Functional Reports to: F&B Manager
• Supervisees: all Restaurant front-end staff

Job Requirement
Required Qualifications:

• B.Sc. degree or Equivalent with 3-18 years work experience
• Experience as a restaurant, Service or Hospitality field manager

Preferred Qualifications:

• Hospitality management training

Key Skills and Experience:

• Leadership skills
• Internal motivation
• Attention to detail
• Ability to implement feedback
• Coordinated
• Ability to work under pressure
• Wiliness to learn

How to Apply
Interested and qualified candidates should send their CV using the role as the subject of the email to: [email protected]

Application Deadline  25th January, 2021.