Jobs

Team Lead, Client Success Professional (Market Entry) at Workforce Group

Workforce Group is one of the leading Business Strategy & HR Consulting firms in Africa made up of multiple subsidiaries offering business advisory, learning & development, outsourcing, recruitment & assessment, and market entry & operations support.

From inception in 2004, we have helped clients across diverse industries/sectors such as Financial Services, Telecoms, Oil and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., achieve their strategic goals and objectives. With an excellent track record spanning over a decade of delivering practical solutions and proven results to some of the most important and interesting companies in Nigeria, we have what it takes to help your organisation not only succeed, but acquire the right to win consistently in your chosen market. If people are your greatest asset and critical source of competitive advantage, then Workforce Group is your most valuable ally.

We are recruiting to fill the position below:

Job Title: Team Lead, Client Success Professional (Market Entry)
Location: Gbagada, Lagos
Employment Type: Full-time

Job Responsibilities

Developing and driving the implementation of business development, marketing and sales activities for the business
Researching and generating periodic reports on Industry and market trends
Attend value-adding conferences and meetings to develop and build relationships with all relevant stakeholders and partners
Provide advisory services about local and regional laws and regulations to clients to aid their decision-making process with regards to market entry and HR deployment plans
Provide end to end HR and admin related services (recruitment, payroll management, HMO services etc) to clients and associate staff (employees managed)
Develop and execute employee welfare, engagement/learning & development initiatives
Providing end to end immigration support ( processing of travel visa, hotel bookings, accommodation, ticket purchases) to client / associate staff
Develop, execute plans and ensure achievement of financial targets (growth in revenue, profitability and numbers of employees) set for each period
Identify, develop and maintain strong relationships with Global and African HR and other strategic partners and other relevant stakeholders
Ensuring client support services are provided in an accurate and timely fashion by overseeing and managing all PEO and market entry related activities
Advising and proffering solutions on how to strategically solve problems and prioritise client needs
Engage clients regularly to receive requests for recruitment, deployment of staff, and admin related requests
Actively cross-sell and upsell to clients for business growth and continuity
Ensure requests are delivered at the defined level of quality and timeline to clients
Ensure provision of accurate and timely reports to clients on projects being executed
Liaise with all relevant units and stakeholders for the successful execution of client projects
Identify, develop, manage and maintain strong relationships with vendors and other relevant local partners
Conduct periodic risk assessment and mitigation activities
Conduct periodic business reviews to ensure clients are satisfied with the company’s products and services
Prepare weekly, monthly and other reports on activities and projects for management review
Report any issues or glitches that require management attention and or intervention
Motivate team members to achieve organizational goals
Ensuring the training and development of team members
Proffer and execute business process improvement initiatives in processes for executing clients requests
Prepare weekly, monthly and other reports on activities and projects for management review
Report any issues or glitches that require management attention and or intervention
Schedule meetings for management staff to meet with clients for business continuity and reviews
Ensure the welfare of associate staff and timely resolution of any complaints from the staff
Ensure compliance with SLA in executing all the clients’ requests, projects and employee activities
Perform other related duties as required or as assigned.