Technical Account Management Manager at Mastercard

Mastercard - We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

We are recruiting to fill the position of:

Job Title: Manager, Technical Account Management

Reference No.: R-129194
Location: Lagos
Employment Type: Full Time

Responsibilities

• Resolves day-to-day technical/operational issues and escalates as appropriate
• Notifies customer accounts of product enhancement releases that changes services or enhances functionalities
• Performs account training and/or retraining functions
• Regularly contacts accounts to check if their support needs are met and no open issues remain
• Improves product offerings by communicating customer feedback to Product Management and Engineering
• Identifies customer needs and arranges for training and communication of enhancements
• Ensures customer's compliance with all MasterCard technology enhancements

Job Specific Experiences

• Demonstrates success in project management, focused on specific technical aspects of customers accounts and implementing technical solutions

Broadening Experiences:

• Participated in cross-functional projects within own Country/Region.

How to Apply
Interested and qualified candidates should:
Click here to apply

Note

• Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.
• Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​
• If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.