Teller Officer at Addosser Microfinance Bank

ADDOSSER Microfinance Bank Limited plays an important role in widening the finance options available to MSMEs by providing finance for their businesses through value added products and services.

Founded in 2008, Addosser Microfinance Bank Limited is one of the leading Microfinance banks in Nigeria offering a broad range of products and services, to serve it’s over 103,000 customers through our four business groups: Retail and Microenterprise Banking, SME Banking, Consumer Banking and Specialized products & investment.

We are recruiting to fill the position below:

Job Title: Teller Officer

Location: Lagos

Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Up-selling and Cross-selling of bank's products and services to existing and potential customers.
• Keeping records of customer interactions, transactions, comments and complaints.
• Knowing our products inside and out so that you can answer questions.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Tracking, recording, reporting, and storing information related to transactions, and customers, ensuring all information is accurate and complete.
• Handling currency, transactions, and confidential information professionally..
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Candidates should possess an HND / OND qualification with 1 - 3 years work experience.
• Cash handling experience and on-the-job training may be required.
• Good knowledge of MS Office especially Excel and Word
• Strong communication and interpersonal skills
• High level of accountability, and accuracy.
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] indicating the Job Title as the subject of the mail.

Application Deadline 14th January, 2025.