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Vacancy for a Call Center Agent (Hausa Speaking) in a reputable Commercial Bank

Apr 12, 2019, 3:27 PM
Workforce Group - Our client, a reputable Commercial Bank is currently recruiting to fill the position below:   Job Title: Call Center Agent (Hausa Speaking) Location: Lagos Job Description
  • We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.
Requirements
  • OND/HND/B.Sc in any relevant discipline
  • Fluency in Hausa.
  • Must be resident in Lagos.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
Remuneration
  • Attractive Basic pay
  • Other Benefits: Pension plus HMO.
  How to Apply Interested and qualified candidates should: Click here to apply   Note: Only candidates who meet the requirements stated above will be invited   Application Deadline  30th May, 2019.

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