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Vacancy for a Sales Support Officer at Oasis Africa Consulting Limited, 19th September 2019

Sep 19, 2019, 3:27 PM
Oasis Africa Consulting Limited - Our client, a diversified solution provider with a broad portfolio in power generation, electrical infrastructures, industrial equipment, elevators & escalators and HVAC is currently recruiting to fill the position below:       Job Title: Sales Support Officer Location: Lekki, Lagos Job Type: Full-time Job Description
  • Provide support to sales team and respond to customer and prospect queries. Contribute to creating and maintaining good customer relationships and ensure smooth sales team operations.
  • Open new accounts, ensure that quotes prepared conform to current product and pricing confirmations.
  • Generate sales quotations for both new and existing clients.
  • Maintain constant communication with the sales team and obtain updates from them regularly regarding their opportunities and ensure that these are updated by the CRM team within the given timeline.
  • Ensure reporting updates by the branch’s quotations statistics on a monthly basis and present it to the Branch Manager and Customer Relations Manager.
  • Ensure sales orders and delivery plans are prepared on time for sales team. Supervise and monitor deliveries. Confirm payments and process all deliveries and Installations.
  • Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
  • Maintain effective communication and work relation with Stores, Credit Control, Maintenance, Customer Service Departments, Engineers and others…and ensure that the requested job is completed.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Provide up-to-date information on delivery commission and installation of company’s products and services to the management team and the clients.
  • Receive and process LPOs from clients. Create quotations and other documentations in respect of purchase order done by clients.
  • File all necessary documentations of the registered customers and prospects.
  • Prepare and sort statements of accounts. Prepare and submit related reports on request.
  • Attend to walk in customers and resolve their enquiries.
  • Ensure all customers receive consistent, relevant communication across all channels.
  • Enable individual customer information to be shared throughout company’s sales team when requested by CRM Manager to improve customer interaction and allow cross-selling and up-selling.
  • Prepare and send introductory letters to organizations on behalf of the company.
  • Follow up with new and existing clients.
  • Make sure deliveries of Company’s products are done according to Company’s standards.
  • File and keep accounts and documentation of registered customers and prospects
  • Make, receive calls and mails from both new and existing clients
  • Follow up on all yearly maintenance accounts of Gensets.
  • Prepare daily sales reports.
  • Prepare commission for BM & Sales Executives.
  • Create Sales Orders for project quotation and update quotations on AX Dynamics.
  • Follow up with Credit Control department to make sure Sales Order is being raised and confirmed.
  • Handle payment confirmation.
  • Conduct monthly and weekly items forecasts.
  • Send bank release to the concerned department.
Competencies:
  • In-depth understanding of sales principles and customer service practices
  • Strong attention to details
  • Excellent follow up and coordination skills
  • Excellent time management skills
  • Good knowledge of company’s products and services
  • Good customer service skills
  • Strong interpersonal and communication skills
  • Able to work under pressure and to deadlines
  • Able to work independently and as a team
  • Strong administrative and organizing skills
  • Proactive
  • Strong multitasking abilities
  • Strong team work abilities
Qualifications
  • Graduate in Business Administration or equivalent. B.E-Electrical / Mechanical would be preferred. MBA or Master's Degree is a preferred.
  • Min 3-5 years of experience in the sales support field.
  • Previous or current experience in Industrial Products is a plus.(To specify products: Generators, Escalators, Elevators, Switches, Lightings Transformers, Compressors, Home Appliances etc….).
Salary and Benefits
  • Pay/benefits are competitive based on industry standards.
      How to Apply Interested and qualified candidates should: Click here to apply       Application deadline:  Not Specified.

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