Recruitment For Graduate Interns In A Reputable FMCG Company

CornerStone Staffing - Our client, a Forward-thinking, fast paced FMCG company is recruiting suitably qualified candidates to fill the position below:     Job Title: Customer Service Intern Location: Lagos Job Description

• We are looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
• Direct or route customer calls to appropriate personnel for assistance.
• Work with customer service manager to ensure proper customer service is being delivered.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.

• Minimum B.Sc degree in any field
• 1-2 years experience in Customer Relationship Management will be a plus.
• Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
• Effective communication and interpersonal skills (both written and verbal)
• Self-motivated and able to work independently and in team environments
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
• Ability to multi-task and manage several projects simultaneously
• Exceptional customer service and follow up skills.

• We are looking to hire a HR intern for a project. This role offers the intern a total immersion into a busy organisation and the successful candidate will work closely with key members of HR staff.

• Works with Managers/Team Leads to implement effective onboarding and training approaches to maximize transfer of knowledge and skills during the onboarding process and ensure a positive onboarding experience
• Prepare HR reports as at when due
• Any other task as assigned by HR Manager.
• Drive employee Engagement initiatives through effective communication of plan via emails and other communication methods.
• Strategize, design and plan activities to keep employees enthusiastic and interested be it via variations, new creations or fresh ideas
• Plan and execute various employee engagement activities
• Conduct New Employee Orientation
• Support new hires through the orientation period and on-the-job training process
• Gather and analyze data on new hire onboarding experiences to identify and recommend opportunities for process improvements

• Bachelor's Degree in Human Resources, Business Administration, Accountancy or in any related field
• Membership of CIPM is an added advantage
• Minimum of 2 years’ experience in relevant field.

• Great attention to details, self-motivation, time management and a high level of discipline are key
• Strong analytical and people skills.
• Excellent communication and numerical skills
• Microsoft Office Tools (Word, Excel, Outlook)
• Strong relationship management skills, organizational skills, coordination skills and ability to work cross-functionally and cross-organizationally