Vacant Job For Customer Service Representative at Hill Integrated Corporation

⏲ Nov 6, 2018, 5:44 PM
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Hill Integrated Corporation- is a Business Advisory, marketing, financial advisory, human resources management and customer relationship Management service firm. We use time tested methods to transform small/medium scaled enterprises into large conglomerates. Westmoore was established in 2009. We have a deep commitment to high standards of professionalism and doing business ethically. Due to expansion of our telecommunication service department, we seek confident, intelligent and dynamic individuals to join our team from all parts of Nigeria.

Job Title: Customer Service Representative

Location: Lagos

Responsibilities:

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Minimum of OND
Track record of over-achieving quota
Excellent knowledge of MS Office (especially Excel and Word)
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritizes, and manage time effectively.

How To Apply

Interested and qualified candidates should send their CV's to: [email protected],using the position as the subject of the e-mail

Application Deadline 7th December, 2018

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Lagos State

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