Relationship Manager Duties & Responsibilities

The role and function of a Relationship Manager includes the following duties and responsibilities:

Maintaining a deep knowledge of company products and services.
Building and maintaining strong relationships with prospective and existing clients.
Researching and pursuing new business opportunities.
Upselling and cross-selling products/services to clients.
Resolving complaints and issues efficiently and in a timely manner.
Meeting sales/revenue targets.
Ensuring client satisfaction.
Identifying clients' needs and requirements and proposing suitable solutions.
Providing clients with comprehensive product/service consultations and guiding their decision-making process.

Note that this is not an exhaustive list of Relationship Manager duties and responsibilities. Job functions for specific Relationship Manager roles may vary, depending on the industry and type of employer.

Share on